2nd Line Support Engineer

2nd Line Support Engineer (Onsite Support) | £35,000 – £45,000 | Reading, Berkshire Are you an experienced 2nd Line Engineer looking for your next opportunity within a security-led MSP? This is a permanent position requiring SC and NPPV3 security clearance – candidates without current clearance must be eligible and willing to undergo vetting. The Role You will be supporting a portfolio of customer environments, maintaining and monitoring cloud services, virtualised infrastructure, and Microsoft platforms. You’ll work closely with the wider engineering team and service desk to resolve incidents, contribute to continuous improvement, and deliver excellent customer outcomes. Key Responsibilities * Build, maintain, support and monitor VMware/Nutanix/ProxMox infrastructure * Administer Microsoft Server 2022, Active Directory, DNS, and M365 environments * Support endpoint devices, basic networking, and 3rd party applications * Maintain EDR/MDR, backups, and resilience solutions * Raise and resolve tickets effectively Skills and Experience * Proven experience supporting Windows desktops, servers, and Linux environments * Hands-on experience with virtual infrastructure and local area networks * Experience working in a regulated or controlled environment * Strong communication skills and a customer-first mindset * Organised, detail-oriented and able to prioritise workload effectively Salary: £35,000 – £45,000 depending on experience