Telecoms Provisioning Agent

Telecoms Provisioning Agent – Wigan - £28k per annum plus company benefits Our client is a well-established communications and IT organisation based in Wigan; due to continued growth and expansion they are looking for an experienced Telecoms Provisioning Agent to join their team. The successful candidate will be ensuring that Porting, Provisioning & Maintenance requests are processed in line with company procedures and standards. You will also be a member of the Service team dealing with incoming customer queries and small customer quotes. Key Responsibilities: * Submit and process porting orders (Worldwide) with correct documentation. * Work with carriers and project managers to complete port orders. * Set up Maintenance Contracts on Sales Force. * Receive and log customer support requests in real time via phone/email. * Ensure documentation for all orders and support requests is complete and accurate. All applicants should possess the following skills / experience: * Previous experience in porting or provisioning within IT or Telecoms is preferred but not essential * Strong IT skills (Excel, Microsoft Office, CRM systems) * Ability to work in a fast-paced environment and meet deadlines * Excellent communication and interpersonal skills * Highly organised with strong attention to detail Benefits: Up to 25 days Holiday with length of service, Pension Scheme, Company Contractual Sick Pay Scheme. Private Medical, Cycle to Work Scheme. Keywords – telecoms, telecoms provisioning agent, porting & provisioning engineer, support, porting, provisioning, maintenance, IT, Telecoms, Telecoms Support, IT Support, Coordinator, Support Coordinator, porting coordinator, provisioning coordinator, Telecoms Coordinator, Wigan, Lancashire, Greater Manchester