Visitor Services Supervisor

Role: Visitor Services Supervisor Region: Edinburgh and East Reports to: Visitor Services Manager Pay Grade: Grade 2

Learn more about the general tasks related to this opportunity below, as well as required skills.
- £28,562.00 pro-rata, per annum Location: Branklyn Garden, 116 Dundee Rd, Perth Type of Contract: Fixed-Term Until 31 October 2026.

Part-Time, 32 Hours Per Week.

JOB PURPOSE To provide operational coordination and supervision of visitor services (including Food & Beverage, Retail & Admissions, Holiday Accommodation) in line with the Trusts policies, priorities, performance standards and targets to contribute to the enjoyment of the property by visitors and members, and help ensure commercial, financial and conservation objectives are achieved.

The Visitor Services Supervisor at a Trust property plays a pivotal role ensuring that the management objectives are achieved through excellent customer service, and with delegated responsibility for all visitor services areas and duty management is very often the face of the Trust to visitors and suppliers.

As such, they directly influence public perceptions of the Trust and are crucial to developing and maintaining the propertys local / national reputation.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES Supervising / undertaking the day-to-day operation of visitor services areas to ensure an excellent visitor experience.

This includes supervision of: F&B (main area of focus) food preparation and baking, menu development, costings, stock management, food safety management system, tearoom serving and seating areas.

Retail & Admissions
- ticketing & membership sales, stock management, visual merchandising.

Holiday Accommodation cleaning and setting up property in advance of guest arrivals, stock management, liaising with external laundry service.

Line management of Visitor Services Assistants and supervision of Visitor Service Volunteers.

Ensuring property social media is managed to generate interest, engagement and help drive visitor numbers.

Health & safety and emergency procedures.

Security and maintenance of the property.

Duty management and oversight of the property.

Deputising for the Visitor Services Manager on-site and off-site as required.

Responsible for day to day financial administration at the property, including: Ensuring completion of daily cash / till reconciliation.

Weekly reports and reconciliation.

Completion of banking and all cash handling processes.

Supporting the Visitor Services Manager with: Recruitment; induction; development; and management of all visitor services employees and volunteers such that they understand and are equipped to fulfill their roles to the standards required and that they feel valued, respected and supported.

Working closely with other supervisors / managers across the property to deliver a programme of visitor events, which increase visitor numbers, drive secondary spend and support overall property targets.

Instil a Health & Safety culture across the property, ensuring the team work within the propertys Safe System of Work to reduce risk of incidents and accidents to employees, volunteers and visitors.

REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE Qualifications No formal educational qualification required (but see Experience below).

A full, clean driving license for driving in the UK.

Skills, Experience & Knowledge Essential Significant previous experience of working in an operations role in the hospitality industry including supervision of staff and / or responsibility for specific activities.

Food preparation / baking in a commercial kitchen environment.

First class customer service skills.

Excellent organisational, administrative and time-management skills with the ability to prioritise and re-prioritise workload to meet changing demands.

Proven sales skills with the ability to achieve targets.

The ability to think and act quickly when confronted with emergencies.

Competent user of Microsoft Office products.

An understanding and commitment to the aims and objectives of the National Trust for Scotland.

Access to own transport.

Desirable Food Hygiene Qualification.

A formal qualification in Heritage Management, Hospitality, Tourism or Event Management.

Previous event coordination / management experience.

DIMENSIONS AND SCOPE OF JOB Finance Management Share responsibility for achieving property budget together with the Visitor Services Manager.

Monitor commercial performance and adjust activities to capitalise on sales opportunities and run a cost-effective operation.

Supervise daily till operations, reconciliations and reporting.

Tools / equipment / systems Access to laptop and relevant online people management, training, financial monitoring and stock ordering systems, including NTS intranet and Microsoft 365.

EPOS tills and chip and pin machines.

Fully equipped kitchen.

Use of internal finance and banking systems.

Performance indicators and targets Weekly, monthly and annual sales and cost of sales targets.

Food compliance standards and record-keeping.

Visitor enjoyment reviews and ratings from visitor surveys and visitor feedback.

The Purpose, Context, Key Responsibilities, and Person Specification reflect the requirements of the job at the time of issue. xwzovoh

The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities.

How to Apply Interested applicants should forward their Curriculum Vitae (CV) or an Application Form to the People Department, The National Trust for Scotland, by email by Sunday 17th May 2026.

Please ensure your CV includes your full name and contact details The CV file sent to us should be titled with your first initial and surname When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example "VSS
- Branklyn"