Workplace Facilities Coordinator / Client Host

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· Job Description: Client Host/ Facilities Coordinator
Company: JLL
Location: Milton Keynes
Reports to: Regional Facilities Manager (JLL)
Key Responsibilities
Customer Service Excellence
Serve as primary point of contact for facilities-related inquiries and requests
Maintain exceptional customer service standards, ensuring prompt and professional responses
Build and maintain strong relationships with clients, vendors, and internal stakeholders
Monitor service delivery performance and implement continuous improvement initiatives
Handle escalations professionally and work toward swift resolution
Facilities Coordination
Coordinate and oversee onsite mechanical, electrical, and plumbing (MEP) services utilising the JLL CAFM System
Supervise regular building fabric maintenance
Oversee maintenance and repairs of in scope assets
Coordinate planned preventive maintenance (PPM) schedules and reactive maintenance
Ensure compliance with health and safety regulations and building codes
Complete regular office audits to ensure safe, comfortable & maintained environment
Manage cleaning services, waste management, and recycling programs
Coordinate and support food & beverage services and concierge functions
Oversee landscaping and plant maintenance
Manage pest control and hygiene services
Coordinate and support as required mail and courier services
Support workplace services and employee amenities
Engage with landlord and manage parking requirements
Administration & Compliance
Maintain accurate records and documentation for all services
Monitor budgets and control costs while maintaining service quality
Prepare regular reports on service performance and KPIs
Ensure compliance with JLL standards and client requirements
Support audit processes and regulatory inspections
Manage all staff. community communications where appropriate upcoming works/AOB.
Monitor and action requests though shared client FM inbox & raising JLL CAFM work orders.
Location:
On-site –Milton Keynes, GBR Job Tags:
Hiring If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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