Customer Service Representative

Customer Sales Representative Required Bedford The position will see you responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc). This is an office based role and ideal applicants will come with experience of working within a customer service based role and should enjoy working in a fast-paced, collaborative environment. Daily activities include: Reviewing, entering and managing customer orders including handling customer calls and emails, routing appropriately. Responsible for inquiries (order status, stock availability, pricing, company policies, returns authorization processing, requests for documentation, etc.); investigating production scheduling, shipping and invoicing issues and assists in resolution where possible. Converting customer POs into the system quickly and efficiently. Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary. Upselling products to customers Qualifications/Skills: Proven experience Customer Service based roles Professional demeanour; excellent phone skills, strong attention to detail, team player. Customer-first attitude a must; understands that the customer is the driving force behind all activity. Ability to work in a high volume environment with minimal supervision is required. Microsoft Office proficiency. Excellent time management and organizational skills with the ability to effectively prioritize. Additional Info: Hours: 08.30am-17.00pm Mon-Thursday; 08.00am-16.00pm Friday (30 min lunch break each day) Start Date: ASAP Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy