Customer Service Administrator (Wholesale)

Role: Customer Service Administrator (Wholesale) Salary: Starting from£26,227.50 per annum Hours: Monday Friday 8:30 17:00pm(37.5 hours per week) Location: Stonehouse, GL10 3EX Hybrid

Learn more about the general tasks related to this opportunity below, as well as required skills.
- Minimum 3 days in the office At Gardiner Bros, we believe how we treat people matters.

Starting as a small family run business in 1860, weve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, and Muck Boots, alongside our own brands Amblers Safety and Cotswold.

We are proud to distribute to some of the UK's largest online, high street, and outdoor retailers Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.

Were looking for a Customer Service Administrator to join our friendly and fast-paced team.

This is a great opportunity for someone at the beginning of their career or looking for a new challenge, who thrives in a busy environment and enjoys supporting customers and being part of a collaborative team.

What the Customer Service Administrator role entails: Providing high-quality customer support via phone and email, handling enquiries, orders, deliveries and product queries.

Accurately processing customer orders, invoices, credits and returns.

Resolving customer issues efficiently, including dispatch problems, shortages, returns and incorrect deliveries.

Supporting customers with online portals and web-based services, including account access.

Coordinating with carriers, warehouse and internal teams to ensure smooth order fulfilment and delivery. xwzovoh

Maintaining accurate product and pricing information while supporting general administrative tasks.

What Were Looking For: A friendly, confident communicator who enjoys helping customers Good attention to detail with the ability to work under pressure Comfortable using Microsoft Office (Excel) and learning new systems A proactive team player who enjoys working in a fast-moving environment Experience using Zendesk or similar platforms is desirable but not essential Why Join us? 25 Days annual leave entitlement Enhanced maternity and paternity leave Generous staff discounts on all brands we supply Life Assurance & Company Pension Local Gym Membership Discount Free Mortgage advice & £0 Broker Fee Eyecare Vouchers