Service Manager

Service Manager 📍 Ipswich 💰 £40,000 – £48,000 The Opportunity We’re working with a well-established and high-performing dealership in Ipswich that’s looking to appoint an experienced Service Manager. This is a fantastic opportunity to lead a busy aftersales department, drive performance, and deliver an exceptional customer experience. Key Responsibilities * Oversee the day-to-day running of the service department * Lead, motivate, and develop the aftersales team * Drive performance against KPIs, including revenue, labour sales, and customer satisfaction * Ensure efficient workshop loading and productivity * Maintain high standards of customer service and retention * Manage budgets, costs, and departmental profitability * Ensure compliance with manufacturer standards and company processes About You * Previous experience as a Service Manager or Aftersales Manager * Strong leadership and team management skills * Proven track record in driving performance and profitability * Excellent organisational and communication skills * Customer-focused with a hands-on management style * Full UK driving licence What’s on Offer * £40,000 – £48,000 salary (depending on experience) * Opportunity to lead a successful, busy department * Supportive senior management team * Ongoing training and development * Clear progression opportunities