Call Handler

Job Title: Call Handler Location: Walton-on-Thames Company: Tier 1 Contractor Job Type: Full-time (Temp to Perm / Permanent) Overview We are working with a leading Tier 1 contractor who is looking to recruit a professional and organised Call Handler to join their team based in Walton-on-Thames. This is a fast-paced, customer-focused role, ideal for someone with strong administrative skills and a confident telephone manner. Key Responsibilities Answering incoming calls from tenants, clients, and internal teams in a professional and timely manner Logging calls accurately onto internal systems and maintaining up-to-date records Raising and scheduling jobs for maintenance and repairs Liaising with operatives, subcontractors, and site teams to coordinate works Providing updates to customers and ensuring a high level of customer service at all times Managing email enquiries and supporting general administrative duties Escalating urgent or complex issues where requiredRequirements Previous experience in a call handling, customer service, or administrative role Excellent communication skills, both verbal and written Strong organisational skills with the ability to multitask Good attention to detail and accuracy when inputting data Comfortable working in a fast-paced environment Experience within construction, housing, or maintenance (desirable but not essential)What’s on Offer Opportunity to join a reputable Tier 1 contractor Supportive team environment Training and development opportunities Potential for a permanent positionHow to Apply If you’re a proactive and reliable individual looking to develop your career within a well-established contractor, we’d love to hear from you