Team Leader

We are seeking a compassionate, experienced, and motivated Team Leader to join our Crisis Centre team. This is a rewarding opportunity to lead a dedicated group of support staff delivering high-quality care to individuals experiencing mental health crises. As a Team Leader, you will play a key role in ensuring the safe, effective, and person-centred delivery of support services. You will lead by example, providing guidance, supervision, and support to staff while maintaining a calm and professional approach in high-pressure situations. Key Responsibilities * Lead and supervise a team of support workers within the Crisis Centre * Ensure the delivery of safe, responsive, and person-centred care * Support individuals experiencing mental health crises with empathy and professionalism * Conduct risk assessments and ensure safeguarding procedures are followed * Manage staff rotas, performance, and ongoing development * Maintain accurate records and reports in line with policies and regulations * Work collaboratively with healthcare professionals and external agencies Requirements * Previous experience in a leadership or senior role within health or social care * Strong understanding of mental health and crisis intervention * Excellent communication and interpersonal skills * Ability to remain calm under pressure and make sound decisions * Knowledge of safeguarding and risk management procedures * Relevant qualification in Health & Social Care (Level 3 or above preferred) * Driving licence on have own car What We Offer * Competitive salary * Ongoing training and professional development * Supportive and inclusive working environment * Opportunity to make a real difference in people’s lives