Training and Development Officer - Collections

Job Title: Training Development Officer

Find out more about this role by reading the information below, then apply to be considered.
- Collections Salary: £28,000
- £30,000 plus excellent benefits Hours: 37.5 hours per week Location: Solihull Working as a Training Development Officer you will support the Manager and Team Leader in delivering high quality training for new and existing employees across various departments, within a well-established financial services business with Platinum Investors in People accreditation.

Y ou would be part of a values driven, award winning business passionate about creating a flexible and inclusive environment.

This company is renowned for employee retention and the benefits package that all employees receive is extensive.It includes g enerous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.

Duties: Facilitating engaging training sessions Delivering one-to-one feedback through roleplays and live call assessments Handle live collection calls under trainee observation whilst providing a demonstrable model of best-practice call handling.

Ensure colleagues understand financial products, manage customer interactions professionally, and consistently meet quality and compliance standards.

Identify learning needs to support colleague development.

Promote compliance with FCA regulations.

Track learner development, and escalate progress to Team Leader Serve as a trusted support resource for new starters throughout their onboarding journey.

Develop training materials, create maintain and update engaging training content and lessons plans.

Key Skills Required: Experience in Collections, ideally within Mortgages or Motor Finance Strong call-handling skills with the ability to manage customer queries and complaints effectively.

Awareness of FCA Conduct Rules Ability to identify skill gaps and recommend development interventions.

Experience in training delivery, coaching and/or training design.

Excellent written and verbal communication skills, including confident group presentation abilities.

Contact: For more information or to apply please send your CV or contact Morgan Parkes Recruitment.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK.

We operate a strict equal opportunities policy.

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