Store Manager

A leading self storage operator is seeking a driven and commercially minded Store Manager to take ownership of a busy Southampton site. Role: Store Manager Location: Southampton Pay: £36,000 – £37,053 per annum + performance bonus paid every 6 months Working Pattern: Full-Time | Permanent This is a hands-on leadership role combining sales, customer service, and operational management, where you will be responsible for driving occupancy, converting enquiries, and ensuring the site delivers a high-quality customer experience. You’ll run the site as your own business unit – balancing performance, service, and operational standards. Key Responsibilities Take full ownership of daily site operations Drive occupancy and revenue growth through proactive sales and lead conversion Manage inbound enquiries (phone, email, and walk-ins) Conduct customer consultations and site tours to identify storage needs Convert enquiries into rentals and maximise upsell opportunities Maintain pricing, contracts, and rental agreements in line with company processes Lead, coach, and motivate a small on-site team Ensure high standards of site presentation, safety, and security Monitor and report on KPIs including occupancy, sales performance, and conversion rates Handle customer issues professionally and efficiently Ensure CRM systems and records are accurately maintainedAbout You Experience as a Store Manager, Branch Manager, or Assistant Manager Strong background in sales and customer-facing environments Confident handling targets, KPIs, and conversion-driven activity Excellent communication and influencing skills Comfortable taking ownership and working independently Strong organisational and problem-solving ability Basic IT / CRM system experienceWhat’s on Offer Competitive salary of £36,000 – £37,000 Performance-related bonus paid every 6 months Supportive working environment Opportunities for development and progression Varied and rewarding role with operational responsibility Exposure to both customer-facing and management responsibilitiesThis is an excellent opportunity for an ambitious individual looking to further develop their operational and leadership experience within a dynamic customer-focused business. Apply now for the position of Store Manager and take the next step in your career with a reputable and growing organisation that values customer service, operational excellence, and employee development