Visitor Services Assistant

Role: Visitor Services Assistant - Housekeeping

Find out more about this role by reading the information below, then apply to be considered.
Region: Highlands & Islands
Reports to: Visitor Services Manager Visitor Experience
Pay Band: Grade 1 - £27,976 pro-rata, per annum + 5% pay supplement
Location: Glenfinnan Visitor Centre and Monument
Type of Contract: Part-Time, up to 20 Hours Per Week, Fixed-Term Until October 2026.
Terms and conditions: The post is subject to the standard terms and conditions as outlined in your contract of employment and any subsequent amendments. Hours of work will be at times to suit the needs of the post (and will include public holiday working) with some duties out with normal hours.
This is an opportunity to join the team which welcomes more than 600,000 people a year to the National Trust for Scotlands Glenfinnan Visitor Centre and Monument. High presentation standards and cleanliness are essential aspects of a great visitor experience. Youll help us maintain our reputation for both and in so doing, help our charity generate the income we need to care for this Highland gem.
This varied role works closely with our Visitor Services team on a range of house-keeping duties to ensure our visitor centre and its surroundings look their best. This includes caring for the appearance and condition of our exhibition, shop, cafés, toilet facilities and behind-the-scenes areas.
Were looking for someone who is friendly and approachable, enjoys cleaning and takes pride in the presentation of their workplace. Youll get the chance to work in an incredible location, meeting visitors from around the world and being part of a great team.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Responsible for a wide variety of housekeeping tasks on daily, weekly and monthly cycles, including:
Ensure high presentation standards throughout the visitor centre by dusting, sweeping and cleaning surfaces (floors, counters, windows, doors, walls and displays)
Maintain clean and well-stocked toilet facilities for visitors to use
Respond promptly to ad-hoc needs, especially at busy times, like helping to clear café tables or dealing with accidental spillages
Maintain waste disposal facilities across the site and maximise recycling levels, front and back-of-house
Monitor condition of fixtures and fittings and report any issues to the Maintenance team
Deliver excellent customer care to foster a friendly and inviting atmosphere for visitors.
Minimise our impact on the environment, through efficient use of resources like water/heat/light, sensitive use of cleaning chemicals, and sustainable waste disposal practices.
Ensure you are clearly identifiable and appropriately dressed by wearing uniform, name badges, and PPE as required.
Share responsibility for the health and welfare of property staff, volunteers and visitors by adhering to NTS Health, Safety and Environment policies and guidelines.
SCOPE OF ROLE
People Management
Not a line manager
Will work closely with colleagues across the visitor centre.
Financial Management
Not a budget holder
Tools/Equipment
Will be a frequent user of cleaning materials and tools
Occasional user of ladders, hand tools, etc
Occasional user of IT equipment
Wear PPE for personal protection and the protection of property, collection items and stock.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
The above outlines the key skills and behaviours the job holder will need to possess and exercise. In addition, either knowledge of or experience in the following is required:
Essential
Personal commitment to high standards of cleaning
Attentive to detail with an eye for presentation and finish
Understanding of, and belief in, the work of The National Trust for Scotland
Warm and approachable customer service and team work
Organised approach to time management, with an ability to work independently and orioritise tasks
UK driving license
Desirable
Previous housekeeping/cleaning experience
The Key Responsibilities, Scope of Job, and Required Qualifications, Skills, Experience & Knowledge reflect the requirements of the job at the time of issue. The Trust reserves the right to amend these with appropriate consultation and/or request the post-holder to undertake any activities that it believes to be reasonable within the broad scope of the job or his/her general abilities. xwzovoh
HOW TO APPLY
Interested applicants should forward a completed application form to the People Services Department (Applications) by Sunday 17th May 2026.
Please ensure your CV includes your full name and contact details, the CV file sent to us should be titled your first initial and surname. When submitting your CV please state the position and job location of the vacancy you are applying for in the subject title or body of your email: For example, "VSA Housekeeping - Glenfinnan"