Customer Service Rep

Please ensure you read the below overview and requirements for this employment opportunity completely.
We are hiring for aCustomer Service Representative!
Key responsibilities would include the following:

• Handle customer queries via phone, email, and other communication channels in a professional andtimelymanner.

• Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.

• Monitor and achieve KPIs related to customer service performance.

• Use internal systems including Sharp to manage customer information and service records.

• Maintain and update spreadsheets and reports using Microsoft Excel witha high levelof accuracy.

• Communicate effectively with internal departments to resolve customer issues and improve service delivery.

• Work independently with minimal supervision,demonstratinginitiative and ownership of tasks.

You will need a keen eye for detail,aswell as aproblem-solvinghead to ensure all issues/queries are dealt within a timely manner.
Previouscustomerserviceexperience is preferred.
Full training is provided.
This is a temporary role, with the potentialtoextend.
Shift Details:? xwzovoh
Monday toFriday
06:00-15:00 1-hour unpaid break
PAYE - £12.71ph- Weekly orMonthly
What we offer:?
Paid holiday days
Safe onsite Parking
Full canteen facilities
24 hour contactlines