Technical Support Manager

Involve Recruitment (Midlands) Ltd are once again working with a forward thinking, progressive and highly ambitious award winning company in the Black Country region! Role - Technical and Product Support Salary - £35,000 to £40,000 The position of Technical and Product Support will play a pivotal leadership role in overseeing product development, specification, testing, certification, and technical customer support. This position sits at the intersection of Product Development, Sales, Operations, and our international manufacturing partners - ensuring projects are delivered smoothly, on time, and to the highest technical standards. Daily duties: * Project & Team Leadership Product Development Product Specification & Certification * Management Smart Technology Leadership * Master Keying Management * Quality Assurance * Training Support Technical Customer Support Proven experience in technical management (lock manufacturing or related industry preferred but not essential but Manufacturing in general is essential . Strong knowledge of product specification, testing processes, certification management, and quality systems. Benefits: * 24 days holiday plus bank holidays Bank holidays and Christmas shut down * Duvet days * Company pension * Company outings * Reduced price gym membership * 24/7 employee assistance programme and Bright HR benefits package