Counter Manager

Counter Manager | Premium Fragrance | Central London | Up to £34k + Commission

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We're partnering with a leading premium fragrance house to appoint a Counter Manager for a flagship Central London department store.
This is a fantastic opportunity for a commercially driven leader who thrives in a high energy retail environment and enjoys bringing together strong service, storytelling, and team development to drive performance.
The Role
As Counter Manager, you will take full ownership of your space, creating a strong presence on the shop floor while leading a high performing team.
You will
Lead from the front to deliver consistent commercial results and strong client experience
Set the tone for service, energy, and engagement across the counter
Develop your team through coaching, feedback, and hands-on leadership
Drive performance through clear focus on KPIs and conversion
Build meaningful client relationships that support long-term loyalty
Bring the brand world to life through storytelling and fragrance expertise
In Store Ownership
Ensure a high standard of visual presentation and counter excellence
Oversee stock flow, tester standards, and daily readiness
Support event activity, launches, and client engagement moments
Maintain strong communication with wider store teams and stakeholders
Use insight and observation to identify performance opportunities
What We're Looking For
Experience in a leadership role within beauty, fragrance, or luxury retail
Strong commercial awareness with a proven ability to deliver results
Confident, hands-on leader who sets the pace on the shop floor
Passion for client experience and xwzovoh storytelling
Strong coaching ability with a people-first approach
Organised, resilient, and comfortable in a fast-paced environment
What's On Offer
Salary up to £34k plus commission
Product allowance and staff discount
Enhanced wellbeing and development benefits
Private medical and dental cover
Access to new launches and brand exclusives
If you're a commercially focused leader looking to take ownership of a premium fragrance counter and make a real impact, this is a brilliant opportunity to step into a highly visible role.
BH36028