IT Technician (Mobile)

IT Technician (Mobile)

Location: Edgbaston, Birmingham

Hours of Work: 40 hrs pw including evenings & weekends as required.

Salary: £32,000

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

We are seeking to recruit an IT Technician to be based in our Edgbaston office. This will be a mobile role, which will require travel throughout the UK, sometimes with little or no notice, and must be able to travel abroad as required.

Job Summary

A Mobile IT Technician provides onsite technical support to our Hospitals/Clinics. The role involves travelling to our sites to install, maintain, troubleshoot, and repair computer systems, networks, mobile devices, printers, and other IT equipment. The technician will ensure systems operate efficiently while delivering excellent service.

Key Responsibilities

1. Travel to Hospitals/Clinics or company locations to provide IT support
2. Install, configure, and maintain:
3. PCs and laptops
4. Printers and peripherals
5. Mobile devices
6. Networking equipment
7. Software applications
8. Diagnose and resolve hardware, software, and network issues
9. Perform system upgrades and equipment replacements
10. Set up user accounts, email, and security permissions
11. Support Wi-Fi and basic network troubleshooting
12. Maintain accurate service records and documentation
13. Provide remote support when required
14. Ensure compliance with company IT and security policies
15. Manage stock, tools, and spare equipment
16. Deliver excellent customer service and communicate technical issues clearly

Required Skills & Qualifications

1. Strong knowledge of:
2. Windows operating systems
3. Microsoft 365
4. Hardware diagnostics and repair
5. Basic networking (TCP/IP, routers, switches, Wi-Fi)
6. Ability to troubleshoot independently
7. Good communication and customer service skills
8. Time management and organisational skills
9. Full UK driving licence 
10. Valid UK Passport
11. Ability to travel regularly

Preferred Qualifications

1. CompTIA A+
2. CompTIA Network+
3. Microsoft certifications
4. Experience in field service or helpdesk support

Working Conditions

1. Frequent travel between sites
2. May involve lifting and installing equipment
3. Occasional evening and weekend work
4. Combination of onsite and remote support

What’s in it for you?

• Salary of £32,000
• 33 days Annual Leave*
• Free or discounted optical products and procedures
• Discounts on other group member companies products and procedures
• Career progression
• Modern working environment with superb technological support