Switchboard Operator - Luxury Retail

Join our client's prestigious automotive brand as a Switchboard Operator , where you will be the vital first point of contact for all customers connecting with Park Lane and Park Royal by telephone.

Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.

This role is central to delivering a warm, professional and seamless brand experience, ensuring every caller feels valued and effortlessly guided to the right support.

Previous experience in a switchboard, reception, or customer-facing role within luxury automotive, luxury retail, or premium hospitality environments is essential.

This full-time role offers a 40-hour working week, Monday to Saturday , on a rota basis across Park Lane and Park Royal sites.

Hours of work are between 7:45am - 20:00pm depending on day and shift.

Your Time at Work

You will deliver a seamless, premium experience from the first call, ensuring every customer is welcomed, understood, and expertly guided.

- Provide a warm, professional greeting in line with brand standards
- Handle and direct calls efficiently and accurately
- Capture, log, and qualify customer enquiries and opportunities
- Book Sales and Aftersales appointments using internal systems
- Manage high volumes while maintaining exceptional service quality
- Respond to missed calls and voicemails promptly
- Share accurate information on vehicles, services, and locations
- Escalate urgent or sensitive enquiries as needed
- Work closely with internal teams to ensure a seamless customer journey
- Maintain brand tone, professionalism, and confidentiality at all times

Our ideal candidate

Polished, composed, and customer-focused, you create a strong first impression with ease and take pride in delivering exceptional service.

Essential:
- Exceptional telephone manner and communication skills
- Experience within luxury automotive, retail, or premium hospitality
- Highly organised, with the ability to prioritise and multitask
- Strong interpersonal skills and customer awareness
- High attention to detail and accuracy
- IT proficiency, including CRM/booking systems
- Experience with multi-line switchboards
- Fluent English and strong cultural awareness

Desirable:
- Adaptable communication style
- Confident handling of sensitive or challenging situations
- Strong administrative capability
- Reliable, proactive, and team-oriented

Key Information and Benefits

- £33,000 annual salary
- 25 days' holiday, plus Bank Holidays

Job Ref: 1BMWF

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

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