Front of House Associate

About Ladurée Ladurée is world-renowned for its iconic macarons and refined Parisian elegance. Our boutiques offer a unique blend of luxury retail and hospitality, where every product from macarons to gift collections is presented with care, precision, and storytelling.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
The Role This is a sales-driven Front of House role with a strong focus on macarons as our signature product, while also promoting our range of pastries, beverages, and luxury gifts. You will create a premium, personalised experience that drives both customer satisfaction and commercial performance.
Key Responsibilities Sales & Customer Experience (Core Focus)
Lead the sale of Ladurées macaron collections, gift boxes, and seasonal ranges
Confidently guide customers across the full product offering, including pastries, chocolates, beverages, and gifting
Use product knowledge and storytelling to enhance the customer journey and increase spend
Upsell effectively (box sizes, product pairings, gifting options, add-ons)
Deliver a personalised, luxury experience that encourages repeat business
Product Knowledge & Brand Representation
Develop strong knowledge of all product categories, with macaron expertise as a priority
Share insights on flavours, ingredients, and brand heritage to engage customers
Represent Ladurée with a polished, professional, and brand-aligned approach
Retail Excellence
Maintain exceptional visual standards across macaron displays and retail areas
Ensure products are well-presented, fully stocked, and aligned with brand guidelines
Support visual merchandising to maximise sales opportunities
Sales Performance
Actively contribute to achieving store sales targets
Drive Average Transaction Value (ATV) through confident recommendations
Promote seasonal launches and high-margin products
Beverage & Complementary Sales
Prepare and serve coffee, tea, and beverages to brand standards
Recommend pairings that enhance product sales and customer experience
Operations & Accuracy
Process transactions efficiently and accurately using POS systems
Ensure all products are packaged to premium standards
Support stock control, rotation, and replenishment
Team Collaboration
Work collaboratively to deliver seamless service, especially during peak periods
Contribute to a positive, sales-focused team environment
What Were Looking For Strong sales and customer engagement skills
Experience in retail, hospitality, or a premium/luxury environment
Passion for high-quality food products and customer experience
Confident communicator with attention to detail
Ability xwzovoh to perform in a fast-paced, target-driven setting
Professional presentation aligned with a luxury brand
Desirable Experience in high-end retail, gifting, or premium food brands
Barista or beverage preparation experience
Interest in French culture or ptisserie
What We Offer Competitive hourly rate
Eligibility to participate in a tronc (service charge) scheme, providing additional earnings on top of base salary, where applicable
Monthly travel allowance
Staff discount on Ladurée products
Employee Assistance Programme (EAP)
Pension scheme
Opportunities for career progression within a growing luxury brand
Why Join Us? Join a brand where product excellence and customer experience go hand in hand . This role is ideal for individuals who enjoy selling premium products, building customer relationships, and delivering a refined, memorable experience.