Investigations Practice and Learning Lead

Investigations Practice and Learning Lead An exciting opportunity to join Certitude as an Investigations Practice and Learning Lead as we continue to grow. Job description Salary: £45,000 per annum Hours: 37.5 hours Job Type: Permanent – Full-time Location: Hybrid working - Balham/Ealing office, services and working from home Interview Date: Friday 22 May 2026 Benefits - A stimulating work environment full of opportunities to learn and develop - 25 days' annual leave + bank holidays & enrolment onto a pension scheme - 24-hour Employee Assistance - Paid Enhanced DBS - Eye care voucher - Salary sacrifice schemes available: Travel to work loan, Cycle to work Scheme, Gym Membership & Tech Purchase About the role The Investigations Practice and Learning Lead is responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude. You will act as an expert lead and advisor to develop and embed a root cause analysis approach to ensure consistently high-quality investigations are undertaken, and learning outcomes are shared when things go wrong. Duties will include: - Act as the expert lead for all investigations, supporting investigators and ensuring that investigations (e.g. disciplinary, safeguarding, formal complaints, financial, grievance, serious incidents, etc.) are completed in accordance with our policies and processes, working collaboratively with stakeholders. - Act as the lead for serious incident investigations and complaints, ensuring a consistent high-quality approach and compliance with internal and external requirements. - Deliver investigations training to colleagues as and when needed, ensuring a pool of competent and capable investigators at all times. - Engage and collaborate with colleagues in Quality, Learning and Development, HR, Finance and Operations to ensure a consistent approach to investigation, learning and recording of key themes and outcomes. - Develop and maintain an effective recording system for the collation of investigation reports and appendices, correspondence, outcomes, recommendations, actions tracking and learning dissemination. About you To be an Investigations Practice and Learning Lead at Certitude, the following are essential: - Experience of investigating serious incidents, complaints, safeguarding issues, etc. within a large/complex organisation. - Experience of conducting investigations using root cause methodologies. - Exceptional report writing skills. - Experience of developing investigation practice in an organisation through training, coaching and mentoring. To read more about the role and the full person specification, please select the apply button to be taken to our website, then click on the link on the left of the page, titled ‘Job Description and Person Specification’. About the Organisation We have a passion for life and make it our mission to support people in living the life they desire, whatever that may be. We care about the people we support and the work we do, and we would love for you to join us at Certitude. Read more about us on our website and visit our work for us page. You can also learn about us through our Values and Behaviours. Do you want to be an Investigations Practice and Learning Lead at Certitude? Select the apply button, complete an application form and someone from the Recruitment Team will be in touch! A job description and person specification are available when you apply. If you have any questions, please email our team. All our posts are subject to an Enhanced DBS disclosure, as well as a full employment history and employment references. We are committed to equal opportunities in employment and the support provided, and we welcome applications from all sections of the community. We reserve the right to close vacancies before the date stated when we have received sufficient applications from which to make a shortlist. You are advised to submit your completed application form as soon as possible to have the best chance of being considered. Investigation, practice, learning, lead, Investigations, Complex, Disciplinary, Grievance, Case, Risk, Management, Charity, Charities, Third Sector, Learning Disabilities, Social Care, Voluntary Sector, Community Development, Vulnerable People, Not for Profit, NFP, Community Support, Third Sector, Adult Social Care, Mental Health, Support Living, Health & Social Care