2nd Line Support Engineer

2nd Line Service Desk Engineer (MSP) Up to £35K + Company Benefits Hybrid - Northampton As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers. Job Role Responsibilities * Provide 2nd line technical support for all customers * Ensure customer incidents are resolved as quickly as possible (on and off-site) * Take responsibility and exceed department Service Level Agreements * Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained * Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice * Provide occasional support of managed services operations, including involvement of weekend tasks * Provide assistance to service team for technical design, implementation and support of customer incidents and projects * Undertake customer audits and create appropriate documentation * Create and maintain suitable customer infrastructure / service documentation * Accountable for the change control process and the upkeep of digital records * Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly * Work under own initiatives as part of the service team to ensure high quality support to clients * Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle * Seek and highlight additional opportunities whilst reviewing customers infrastructures * Suggest improvements for the on-going development of the service department Experience * Minimum 2 years’ experience in a role of supporting servers, networks, printers, PC’s and applications. * Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations. * Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable. * Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPS’s, printers etc * Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable. What we Offer * Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months) * Flexible Work Shift Patterns - Between 7am and 7pm * Salary £30,000 - £35,000 Depending on experience * Location – close to the centre of Northampton with a modern, up to date living space * Culture – Social events, Supportive, Fun, Hard working * Perks – Incentives (holidays, vouchers, lunches, spot prizes) * Top of the range technology in office and for home working (laptops, screens, etc) * Subsidised health care/medical benefits * Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent * Progression Plan – training & mentor programme