Customer Service & Order Support Coordinator

Customer Service & Order Support Coordinator Aylesford, Kent Up to £30,000 Monday to Friday | 9am - 5pm Are you passionate about delivering exceptional customer service and love building positive relationships with customers? We're recruiting on behalf of a successful independent business with a genuine family-feel culture, where people are valued, supported and encouraged to make a real impact. Due to continued growth, they are now looking to hire a Customer Service & Order Support Coordinator to take ownership of all inbound customer enquiries and become a key part of their friendly and supportive team. This is a fantastic opportunity for someone who enjoys a busy and varied role, thrives on helping customers and takes pride in going the extra mile to create an outstanding customer experience. The Role As the first point of contact for customers, you'll manage all inbound customer service enquiries via phone and email, handling up to 30 calls per day in a professional, positive and engaging manner. You'll support customers with: Order enquiries and updates Delivery and tracking queries Product information and advice Damaged or missing items Website and order processing support General customer service and administrationYou'll also work closely with internal teams to ensure customers receive a seamless and efficient service from start to finish. What We're Looking For We're looking for someone with a naturally bubbly and engaging personality who genuinely enjoys speaking with people and providing excellent service. The ideal candidate will have: A confident and professional telephone manner Excellent communication skills, both written and verbal A positive, can-do attitude The ability to remain calm and organised in a busy environment A proactive approach and willingness to go above and beyond for customers Strong administration and computer skillsPrevious customer service or administration experience would be beneficial, but attitude and personality are just as important. Why Apply? Join a friendly independent company with a family team culture Opportunity to take ownership of a newly created role Stable Monday-Friday working hours Supportive and welcoming working environment Genuine opportunity to make the role your ownIf you're a people-focused customer service professional looking for your next opportunity within a warm and supportive team, we'd love to hear from you. (phone number removed)