Senior Customer Service Executive

Job Title: Senior Customer Service Executive Location: Hassocks - must have access to a car due to the office location Salary: £27,000 - £29,000 Hours: Monday - Friday, 37.5 hours per week Are you a personable, customer-focused professional seeking your next opportunity? Our client is on the lookout for a Customer Service Executive to join their dynamic team. This is your chance to make a real impact by delivering exceptional customer experiences and contributing to a growing company's success! Role Responsibilities: Managing customer enquiries and issues across multiple channels such as phone, email, and live chat Taking ownership of complex, sensitive, or escalated cases through to resolution Authorising refunds in line with policies and service standards Supporting day‑to‑day team operations, workflows, and quality measures Contributing ideas and input to improve customer service processes and retention Working alongside sales and marketing teams to support consistent communication and brand experience Anticipating customer needs and offering tailored solutions where appropriate Sharing feedback, insights, and improvement suggestions within team discussionsAbout You? Proven experience in customer service within a fast‑paced e‑commerce or similar environment Strong communication skills with a calm, empathetic, and solution‑focused approach Confident handling escalations, customer resolutions, and operational processes Able to work autonomously while maintaining dependable performance under pressure Skilled at juggling multiple tasks and managing priorities effectively Comfortable using CRM systems and technology‑led tools Keen to develop professionally and contribute to improving how the team works Flexible to support evening or weekend working when business needs requireIf you're passionate about delivering exceptional customer service and are eager to grow in a dynamic environment, we want to hear from you. Apply now and take the first step toward joining our client's exceptional team! If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed)Office Angels is an equal-opportunity employer acting as a recruitment agency for this role. Note: Due to the volume of applications, if you have not been contacted within five days, please assume your application has not been successful. For more opportunities, visit our website: . Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website