Digital Support Analyst - Peterborough/Huntingdon

Job summaryThe Digital Support Analyst role provides support assistance to ensure the reliable operation of systems, hardware, software, and services. This position is responsible for troubleshooting and resolving user issues, in the maintenance of IT assets, supporting system upgrades, and contributing to a secure and efficient technology environment. The role requires strong customer service skills, strong digital proficiency, and the ability to prioritise and resolve issues in a timely manner.Main duties of the jobWe have an exciting opportunity to join our newly created Digital Support team, following the merge of the IT and Informatic teams.This role will -Take part in a daily support rota, working across sites if required.Be a productive member of the team responsible for the day-to-day support, maintenance and operation of the Trust's digital infrastructure and application resources services, which may include liaison with external stakeholders including 3rd Party.Be aware of the Trust's centralised Data Processing facilities or other application platforms, how they are connected to the networks and how they interact with the Trust's digital infrastructure and application resources services.To assist wider Digital teams in the event of an emergency.Offer assistance and guidance to other team/department members involved in technical support.Comply with departmental, support and security procedures, suggesting modifications or refinements where necessary to the Digital Operational Support Leadership TeamMaintain a level of knowledge and understanding in line with the advances in digital technology, desktop operating systems and other desktop/Hospital Information System software. Undertaking training courses provided by the Trust.The ideal candidate should be motivated, have excellent communication and interpersonal skills and experience working within a support desk environment.As well as the Trusts benefits, we offer hybrid working.About usWe are committed to supporting colleagues through organisational change. Priority will be given to staff at risk within North West Anglia NHS Foundation Trust and Cambridgeshire & Peterborough Integrated Care Board.DetailsDate posted26 October 2026Pay schemeAgenda for changeBandBand 4Salary

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28,392 to 31,157 a year

per annum

ContractPermanentWorking pattern

Full-time

Reference number176-C-8226111Job locationsNorth West Anglia NHS Foundation TrustPeterborough or HuntingdonPE3 9GZUnited KingdomJob descriptionJob responsibilitiesPlease see attached detailed Job Description and Person Specification for more information regarding this role.
Job description
Job responsibilitiesPlease see attached detailed Job Description and Person Specification for more information regarding this role. Person Specification

Education and Qualifications

EssentialGood level of educationDesirableTraining QualificationIT Related Qualification (ITiL, Microsoft Accreditation)

Experience

EssentialPrevious experience in a customer support roleDesirablePrevious experience of installing computer systems to the customerPrevious experience of supporting computer hardware and software configurationsPrevious experience of the Trusts Hospital Information SystemsPrevious experience of using a Service Desk logging systemPrevious experience of working in a health care setting

Key Skills/Abilities

EssentialExcellent understanding of Microsoft ApplicationsExcellent communication skillsAbility to work independently as well as part of a teamGood interpersonal skillsAbility to work effectively under pressure in a busy environmentHigh level of accuracy and attention to detailGood understanding of confidentialityGood organisational skills with ability to prioritise own work in conjunction with the needs of the teamDesirableGood understanding of WindowsGood understanding of NHSMail and Active DirectoryKnowledge of the Trusts Hospital Information SystemsAbility to work from a Service Desk queue to resolve various incidentsGood working knowledge of the Data Protection Act and Data Security
Person Specification

Education and Qualifications

EssentialGood level of educationDesirableTraining QualificationIT Related Qualification (ITiL, Microsoft Accreditation)

Experience

EssentialPrevious experience in a customer support roleDesirablePrevious experience of installing computer systems to the customerPrevious experience of supporting computer hardware and software configurationsPrevious experience of the Trusts Hospital xwzovoh Information SystemsPrevious experience of using a Service Desk logging systemPrevious experience of working in a health care setting

Key Skills/Abilities

EssentialExcellent understanding of Microsoft ApplicationsExcellent communication skillsAbility to work independently as well as part of a teamGood interpersonal skillsAbility to work effectively under pressure in a busy environmentHigh level of accuracy and attention to detailGood understanding of confidentialityGood organisational skills with ability to prioritise own work in conjunction with the needs of the teamDesirableGood understanding of WindowsGood understanding of NHSMail and Active DirectoryKnowledge of the Trusts Hospital Information SystemsAbility to work from a Service Desk queue to resolve various incidentsGood working knowledge of the Data Protection Act and Data SecurityDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameNorth West Anglia NHS Foundation TrustAddressNorth West Anglia NHS Foundation TrustPeterborough or HuntingdonPE3 9GZUnited KingdomEmployer's websiteEmployer detailsEmployer nameNorth West Anglia NHS Foundation TrustAddressNorth West Anglia NHS Foundation TrustPeterborough or HuntingdonPE3 9GZUnited KingdomEmployer's website