Housing Officer

Job Description

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Housing Officer (Part-Time, 12 Week Contract) - Bristol ?? Bristol | 25 Hours per Week | 12 Week Fixed-Term Contract ?? Start Date: 7th December ?? Closing Date: 8th November ?? Interviews: Week Commencing 9th November Are you passionate about making a positive difference in local communities? Our client is seeking a customer-focused and proactive Housing Officer to join their team on a 12-week contract, supporting residents across the Bristol area. This is an excellent opportunity for an experienced housing professional who enjoys building positive relationships with residents, resolving tenancy-related issues, and helping to create thriving neighbourhoods.

The Role

As a Housing Officer, you will act as the main point of contact for residents within your designated patch, delivering a high-quality housing management service. You'll work closely with residents, colleagues, contractors and partner organisations to maintain safe, sustainable communities and provide excellent customer service.

Key Responsibilities

Manage tenancy-related enquiries and provide outstanding support to residents. Conduct tenancy sign-ups, property viewings and tenancy visits. Investigate and manage tenancy breaches, including anti-social behaviour and safeguarding concerns. Monitor estate and neighbourhood standards, ensuring communal areas and services are maintained effectively. Promote resident engagement and community development initiatives. Build strong working relationships with internal departments and external agencies. Support the delivery of housing services across new and existing developments.

About You

To be successful in this role, you will have: Previous experience within social housing, housing management, tenancy management or estate management. Strong knowledge of housing legislation and tenancy management practices. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage a varied caseload and competing priorities. A customer-focused approach with a commitment to delivering exceptional service. xwzovoh CIH Level 4 qualification or willingness to work towards achieving it. A full UK driving licence and access to your own vehicle.