Support Engineer

Support & Automation Technician | Permanent | Maidstone, Kent | £35,000  Overview: We are looking for an IT & Automation Technician to join a fast-growing e-commerce business at their brand-new office in Maidstone, Kent. This is a unique role combining hands-on IT support with automation maintenance across a state-of-the-art fulfilment centre. You will play a pivotal role in keeping systems, machinery and technology running smoothly, helping the business scale efficiently. This is a permanent, full-time position (40 hours per week, flexible hours) with a competitive salary dependent on experience. Start date is ASAP. Role & Responsibilities: Maintain, troubleshoot and repair advanced automation equipment, including conveyors, SLAM machines, pick-to-light systems and right-size packaging machines Perform proactive maintenance to maximise uptime and prevent breakdowns Carry out reactive repairs to get production lines back up and running quickly Provide first-line IT support to 200+ users, troubleshooting hardware, software, mobile devices and printers Assist the IT Manager with infrastructure projects, upgrades and improvementsSkills & Experience: Mechanical or technical background, ideally with experience in a fulfilment centre or similar environment Hands-on tinkerer mindset, comfortable with tools, problem-solving and learning how things work Strong interest in technology, IT systems and automation processes Experience with MS365 and Ubiquiti environments is a plus Highly IT literate, proactive and able to get things done independently Obsessed with improving systems and processes to maximise efficiencyPackage: £35,000 Base Salary On Site (Maidstone) On Call Rota  Great Benefits Package Career Progression OpportunitiesSupport & Automation Technician | Permanent | Maidstone, Kent | £35,000