Operations Manager - Care Home

Job Title: Operations Manager – Luxury Care Home
Salary: Up to £70,000
Location: London
My client is looking for an experienced Operations Manager to join a luxury care home in London. This is a hands-on leadership role overseeing the full guest journey across Front of House, Food & Beverage, Kitchen and Housekeeping. You'll be responsible for maintaining exceptional service standards, developing teams and ensuring the operation runs seamlessly behind the scenes.
What You'll Do
Lead day-to-day operations across F&B, Front of House, Kitchen and Housekeeping
Drive exceptional guest experience and luxury service standards
Lead, coach and develop a high-performing team
Oversee both front and back of house operations, ensuring strong communication between departments
Manage staffing, service delivery, standards and operational performance
Drive continuous improvement across the operation
Work closely with senior leadership to deliver commercial and operational objectives
Ensure excellent compliance, hygiene, health & safety and operational standards
What You'll Bring
Proven experience as an Operations Manager or senior hospitality leader
Strong background in luxury hotels, private members clubs or high-end hospitality
Experience overseeing both FOH and BOH operations
Must have kitchen management experience
Excellent understanding of F&B, service and guest experience
A confident, hands-on leader who leads from the front
Exceptional attention to detail and high standards
Strong commercial awareness and organisational skills
Calm, polished and confident when operating in a demanding environment
Company benefits
Competitive salary
Private healthcare
Company pension
If you are keen to discuss the details further, please apply today or send your cv to
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