Motor Fleet Account Handler

Motor Fleet Account Handler Salary – up to £35,000 Location: Liverpool Are you passionate about delivering exceptional customer service and building strong client relationships? Do you have experience in commercial insurance or fleet administration and enjoy working in a fast-paced environment? We're looking for a Motor Fleet Account Handler on behalf of an expanding commercial insurance broker based in Liverpool. This is an excellent opportunity to become a key part of a business that values professionalism, teamwork and outstanding customer service. The Role As a Motor Fleet Account Handler, you'll support the management of a portfolio of new and existing commercial clients, specialising in fleet and multi-vehicle insurance. Acting as a key point of contact, you'll provide expert policy administration, process mid-term adjustments, respond to client enquiries and ensure every customer receives tailored support that meets their business needs. Working closely with fleet managers, insurers and internal colleagues, you'll help deliver a seamless client experience while building long-term relationships based on trust and service excellence. Key Responsibilities: • Support the onboarding and ongoing management of fleet, multi-vehicle and commercial motor insurance clients. • Handle day-to-day client and insurer enquiries via telephone and email, providing accurate and timely solutions. • Process policy amendments, mid-term adjustments and administrative tasks efficiently. • Maintain accurate records within CRM and policy administration systems, ensuring renewal dates and deadlines are effectively managed. • Work collaboratively with underwriters, insurers and colleagues to resolve policy and cover queries. • Build and maintain strong relationships with clients, insurers and key stakeholders. • Deliver proactive customer service through regular client communication and account reviews. • Identify opportunities to cross-sell a range of commercial insurance products and services. • Keep up to date with industry developments, market trends and regulatory requirements. • Ensure all work complies with internal procedures and FCA regulatory standards. About You: We're looking for someone who is: • Experienced within commercial insurance, fleet insurance or a customer-focused insurance environment. • Highly organised with excellent attention to detail. • A confident communicator with strong relationship-building skills. • Comfortable managing multiple priorities in a busy office environment. • Proactive, positive and committed to delivering outstanding customer service. • Experienced using CRM or policy administration systems (desirable). What's on Offer: • Competitive salary. • Excellent employee benefits package. • Full-time, permanent office-based role in Liverpool. • Supportive and collaborative working environment. • Ongoing training and career development opportunities. • Opportunity to join a growing and successful commercial insurance team. Please click on the link to apply, and a consultant from Cameron James will be in touch