AI-Driven Technical Writer for Self-Service Help

Amazon

ScreenedJust posted

Swansea, Wales

Posted 1 day ago

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About the role

Amazon's Swansea-based Veeqo team seeks a Technical Writer to own the documentation lifecycle for a product-led support function, shaping help guides, SOPs, and in-app messaging to drive self-service success. You will collaborate with product, engineering and support to ensure customer-centric content across touchpoints, test in-app experiments, and continuously refine guidelines for AI-powered systems.

This role offers a hands-on, cross-functional environment where clear, scalable documentation

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