Team Leader/ Feild Supervisor

Our team leaders assist our care manager with the day-to-day operations at our award-winning care agency based in Barnet.

You will supervise and assist a team of support assistants and help them deliver exceptional care to our clients. The position requires a high level of resilience and the ability to communicate with people from all walks of life. You will share our passion for the care sector and will want our clients to experience an excellent standard of support. This means sharing our values, and it is essential that you are passionate about promoting the dignity and aspirations of each client.

Our clients include people with a wide range of emotional and physical needs, including people with learning disabilities, physical disabilities or mental health difficulties. The position is filled with challenges but is a very rewarding and exciting role.

You must have a logical approach towards your work and be pragmatic when necessary. You will enjoy a close working relationship with the care manager, and together with your team, you will grow the business and continuously maintain and improve the service. There will be plenty of opportunities to use your initiative and your problem-solving skills to manage the day-to-day service. A calm approach to work is essential combined with a can do attitude.

The following duties are not listed in order of priority.

• Assist the Care Manager with the day-to-day management and smooth running of the Agency.

• Supervise, support and motivate a team of support assistants.

• Assist with induction, training and ongoing support.

• Conduct staff supervisions, spot checks and observations of care practice.

• Monitor the quality of care and ensure clients receive safe, person-centred support.

• Review care plans and risk assessments to ensure they remain accurate and up to date.

• Promote clients' dignity, independence, choice and wellbeing.

• Monitor staff performance and ensure compliance with policies and procedures.

• Support the team members with any complaints and incidents.

• Assist with audits, quality assurance and regulatory compliance.

• Maintain effective communication with clients, families, staff and external professionals.

• Identify areas for improvement and work with the care manager to develop the service.

Essential requirements

• Experience supporting people with varying care and support needs.

• Good communication, organisational and problem-solving skills.

• Ability to work independently, use initiative and remain calm under pressure.

• A genuine passion for delivering high-quality care.

• Knowledge of CQC regulations, safeguarding and care standards.

• Full, clean driving licence and access to a suitable vehicle.

Desirable:

• Previous experience in a senior support worker or team leader position.

• Relevant Health and Social Care qualifications.

• Participation in the on-call rota, one weekend in three weeks.

• Flexibility to meet the needs of the service.

• Access to a vehicle is essential.
  

Applicants must have the legal right to work in the UK. Please note that we are unable to offer visa sponsorship for this position.

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