IT Support Engineer (2nd Line)

Are you a technically strong IT Support Engineer looking for a hands-on role within a fast-paced manufacturing environment? We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment. You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects. The Role: * Providing 1st and 2nd line IT support across the business * Managing and supporting the internal helpdesk and ticketing system * Troubleshooting hardware, software, and user issues * Supporting Microsoft-based systems and infrastructure * Assisting with networking and connectivity issues * Reporting, documenting, and maintaining IT records * Supporting ongoing IT improvements and projects * Occasional travel to additional company sites, including Burnley and London, for emergency support when required Skills & Experience Required: * Previous experience within an IT Support / 2nd Line Support role * Strong Microsoft knowledge and experience is essential * Microsoft certifications would be highly advantageous * Networking and Cisco experience would be beneficial * Previous experience within a manufacturing or process-driven environment would be advantageous * Any project management experience would be a bonus * Excellent communication and customer service skills * Highly organised with a proactive attitude * Full UK driving licence preferred due to occasional travel requirements What’s on Offer: * Permanent opportunity with long-term stability * Supportive team environment * Varied and technically hands-on role * Exposure to multiple business sites and infrastructure * Opportunity to be involved in future IT projects and improvements * Immediate start available * Working Hours: Monday – Friday, 8:00am – 4:30pm * Company bonus scheme * Continued growth opportunities