Showroom Assistant

Job title - Customer Experience and Showroom Executive

Salary - £30-32k plus depending on experience

Location – SW10 Chelsea

Full time – ON SITE

Role Summary

This role represents a step change in how the customer experience is delivered. It moves beyond traditional desk-based customer service to a more proactive, visible and integrated role across both digital channels and our showroom environments.

Customer Experience and Showroom Executives are responsible for delivering a seamless, premium experience across every interaction - combining operational excellence with confident, in-person client engagement. The role ensures that every touchpoint, whether online, on the phone or in the showroom, reflects the quality, creativity and authority of the brand.

Qualifications, Experience & Skills

• Relevant upper secondary education
• Minimum 1 year of experience in customer service or similar role
• Proven experience in customer service, retail or other client-facing roles
• Fluent in English, both written and spoken; additional languages are an advantage (French)
• Strong communication skills, with the confidence to engage a broad range of clients including retail customers, architects and interior designers
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