Night Assistant Manager

Be Yourself Be a Bold Team Player Be Leonardo

All potential applicants are encouraged to scroll through and read the complete job description before applying.
Once youre part of the team, youre part of the Leonardo community of over 55 hotels across the UK & Ireland!
We have an opportunity for you to join the Nights Team as a Night Manager

We want you to be part of a great and diverse team working together to serve our guests as they enter and leave the building, following our high standards to provide our guests with a great experience and keeping them safe whilst on the premises

What we want you to have-
Supervisory experience or be a strong front office or nights team member in a hotel.
Great communication skills so you can chat to our guests providing a great welcome and departure.
Flexibility to enjoy working night shifts (weekends will be included)
Ability to recognise what our customers want and need
Good people skills to work well in a team because we want work to be fun
Have a genuine interest in serving customers, at night they can be very different
Confidence with systems and taking payments, you will be completing the night audit balancing the days business.
To be organised and able to work well under pressure at times and multi task in a fast paced environment.
Ensure prompt resolution of customer complaints.
Be used to working alone/ with limited small team along side you.
To be responsible and trustworthy, you will be responsible for all of the guests in house, their safety as well as your own and the teams.
The job
To supervise the activities of the Night Crew, ensuring they are aware of their responsibilities and performing duties to a high standard.
To be familiar with the business, including arrivals, departures and special requests.
To ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
To follow the company standards and procedures for guest arrivals and departures.
To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
Training and motivating colleagues.
Ensure all cash, charge, float and till procedures are carried out.
To follow night audit procedures and generate the relevant reports for each department.
Run the relevant back up.
Ensure that all guests are safe and comfortable.
Some of the perks our Night Assistant Manager could enjoy include: Special rates on Leonardo Hotel rooms across the UK & Europe
Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
Talent referral scheme
Thank You Week: from ice cream trucks to yoga classes and lots in between!
Wellbeing Calendar
Ongoing job-related training programmes with clear paths for progression
Were committed to creating a workplace where every individualregardless of background, identity, or lived experienceis welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.
Why come join us as a Night Assistant Manager? We look after our colleagues just as well as we look after our guests. xwzovoh Our regular Learning Bites, Come Join Us Guest Care training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression youll be on track for a brilliant future in Hospitality!