Claims Handler (Trainee)

Claims Handler Salary £26,700 and £29,650 This is a great job for someone who enjoys helping customers through challenging situations and thrives in a fast-paced environment. Whether you have previous claims handling experience or come from a strong customer service background, this role is ideal for someone who can manage multiple priorities, build positive relationships, and deliver great outcomes for customers. Supporting Landlord, Tradespeople and SME customers throughout the commercial property claims journey, from first notification through to settlement. Managing end-to-end claims, coordinating repairs, replacements and claim payments to deliver positive customer outcomes. Helping minimise disruption to customers' businesses by progressing claims efficiently and effectively. Working across multiple systems and processes to ensure claims are handled accurately, fairly and in line with regulatory requirements. Excellent communication skills and confidence building relationships with customers and stakeholders. Good digital capability, including experience using Microsoft Office and multiple systems simultaneously. Claims handling or commercial property experience is advantageous but not essential, as full training will be provided. Starting salary between £26,700 and £ £29,650 (depending on location, skills, experience, and qualifications) ~ Bonus opportunity - 6% of annual salary (actual amount depends on your performance and Aviva's) ~ Generous pension scheme, for example if you put in 8%, Aviva adds 14% ~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days ~ Aviva-funded Private Medical Benefit to help you get expert support when you need it ~ Make your money go further with up to 40% discount on Aviva products and other retailer discounts ~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in Aviva's success through our Save As You Earn scheme ~ Brilliantly supportive policies including parental and carer's leave ~ Flexible benefits to suit you, including sustainability options such as cycle to work ~ Make a difference through our Aviva Communities and use your 3 paid volunteering days to help others ~ We also consider all forms of flexible working, including part time and job shares. To find out more about working at Aviva take a look here . We'd love it if you could submit your application online. wells@aviva.