Night Concierge

Role Overview
We are recruiting for an experienced Night Concierge to join a luxury residential development in London.

The successful candidate will be responsible for maintaining high standards of security, customer service and building operations throughout the night. This role requires a professional, proactive and reliable individual who is confident managing emergencies, assisting residents and ensuring the development remains safe and secure.

Key Responsibilities
Resident Services & Front of House

• Deliver exceptional customer service to residents, visitors and contractors, maintaining a professional and welcoming environment.
• Respond promptly to resident enquiries, requests and concerns.
• Maintain resident confidentiality and follow all building procedures.
• Provide clear and accurate handovers to the incoming team.
• Monitor CCTV, access control systems and visitor movements to maintain building security.
• Conduct regular internal and external security patrols, ensuring all communal areas and facilities remain safe and secure.
• Monitor pedestrian and vehicle access, ensuring only authorised individuals enter the development.
• Manage key control procedures, contractor access and visitor registrations.
• Carry out routine building inspections, reporting maintenance issues, haza...