Compliance & Quality Technician

Compliance & Quality Technician Manchester | Hybrid Working (2 Days Office / 3 Days Home) £27,000 - £30,000 + Bonus + Benefits Are you currently working within Food Manufacturing Quality or Technical and looking for a role that offers more variety, greater exposure to the wider technical function, and genuine hybrid working? We are recruiting for a Compliance & Quality Technician to join an established Technical team supporting a portfolio of premium consumer products supplied globally. This is an excellent opportunity for someone with around 12 months+ experience within a food manufacturing quality, technical or compliance environment who is looking to broaden their experience beyond factory floor quality activities. The Role Working as part of a collaborative Technical team, the position is split broadly between complaints management and product quality/compliance activities. Key responsibilities will include: * Managing customer complaints from receipt through to resolution * Conducting investigations and root cause analysis * Liaising with suppliers, manufacturing partners and internal stakeholders * Monitoring complaint trends and supporting continuous improvement activities * Responding to technical queries from customers and internal departments * Coordinating product testing programmes with external laboratories * Reviewing product testing results and identifying trends * Supporting product quality, compliance and food safety activities * Assisting with technical documentation and compliance administration * Supporting supplier quality and performance initiatives * Producing reports and KPI information as required About You We are keen to speak with candidates who have experience within: * Quality Assurance * Quality Control * Technical * Compliance * Food Safety You may currently be working as a: * QA Technician * Quality Technician * QA Assistant * Technical Assistant * Quality Coordinator * Junior Technologist * Technical Administrator To be considered you will ideally have: * At least 12 months' experience within a food manufacturing quality or technical environment * Experience of complaint investigations, non-conformances or root cause analysis * Understanding of HACCP, GMP and food safety principles * Strong organisational and communication skills * Good attention to detail and analytical ability * Strong Microsoft Office skills What's In It For You? Hybrid working (2 days office / 3 days home) Annual bonus scheme Private healthcare 25 days holiday plus bank holidays Additional day off for your birthday Employee discount scheme Wellbeing support initiatives Professional development opportunities Join a supportive Technical team with genuine career development opportunities If you're looking to move away from a traditional factory-based QA role and gain broader exposure across complaints, compliance, product quality and supplier management, we'd love to hear from you