IT Support Analyst

An IT Support Analyst role providing 1st-3rd line support across Microsoft technologies, managing incidents, supporting users, maintaining devices, and assisting with IT projects and improvements.

Client Details

A well-established organisation with a strong reputation in its sector, investing heavily in technology and digital transformation. They offer a collaborative environment and long-term career opportunities.

Description

• Provide1st,2nd and3rd line technical support to end users.
• Troubleshoot hardware, software and network-related issues.
• Administer Microsoft 365, Entra ID and Exchange Online.
• Support Intune, Autopilot and endpoint management solutions.
• Manage user onboarding, offboarding and access requests.
• Maintain laptops, desktops, mobile devices and peripherals.
• Escalate and resolve complex technical incidents.
• Assist with IT infrastructure and system improvement projects.
• Create and maintain technical documentation and procedures.
• Ensure service tickets are updated and resolved within SLAs.

Profile

A successful IT Support Analyst should have:

• Experience in an IT Support Analyst, Support Engineer or similar role.
• Strong knowledge ...