Order Progress Coordinator

Location: Redditch  |  Position Type: Full-Time, Permanent  |  Commercial Catering Sector £26,850 per annum / Mon–Fri, 08:30–17:00 / 25 days holidayMatched 5% pension What is an Order Progress Co-ordinator? An Equipment Order Progress Co-ordinator is an office-based coordination and administration professional responsible for managing the end-to-end progression of equipment orders — from initial enquiry through to installation. Working within the commercial catering sector, you will act as the central point of contact between customers, suppliers, sub-contractors, and internal teams to ensure orders are progressed accurately and on time. This is an excellent opportunity for someone who thrives in a busy, detail-focused environment and takes pride in delivering outstanding customer service and smooth operational coordination. What does an Order Progress Co-ordinator do day to day? Receiving and processing new orders and enquiries by phone and email Updating and maintaining the bespoke in-house order management system Chasing customer orders and obtaining delivery and installation deadlines Liaising with sub-contractors and suppliers to confirm and chase work dates Organising installation dates and progressing warranty calls Handling and resolving customer queries and escalated complaints efficiently Supporting the Order Progress Manager and wider team with reports, admin, and holiday cover Delivering training support and managing training requirements as needed Contributing to the overall performance of the progress and quoting departments What skills and experience do you need? Essential: Previous experience in a similar order processing, coordination, or administration role Strong attention to detail with a methodical, thorough approach to work Excellent verbal and written communication skills Computer literate — confident using Microsoft Word, Excel, and Outlook Ability to build and maintain good relationships with internal and external stakeholders Organised, reliable, and able to manage a busy workload and prioritise effectively Desirable: Knowledge of the contract catering or commercial catering market Experience with KPIs and data reporting GCSE Maths and English at grade C or above (or equivalent) Experience working with bespoke order management or ERP systems What is the salary for this role in Redditch? This Equipment Order Progress Co-ordinator role offers a salary of £26,850 per annum, based in Redditch, alongside a strong benefits package including matched pension, generous holiday, and retail discounts. Benefits at a glance Salary £26,850 per annum Hours Monday to Friday, 08:30–17:00 Location Office-based, Redditch Holiday 25 days annual leave plus bank holidays, with the option to buy 5 additional days Pension Matched 5% employer pension contribution Perks High street retail discounts and free parking Is this Order Progress role right for you? This role is ideal for someone who is organised, conscientious, and enjoys working in a fast-paced, process-driven environment. You will need to be comfortable handling a high volume of communications, managing competing priorities, and keeping both customers and colleagues updated at every stage of the order journey. If you are looking for an order processing or coordination job in Redditch with a competitive salary, a supportive team, and a stable permanent contract, we would love to hear from you. How to apply We are reviewing CVs now — early applications are highly encouraged. Click below to apply or contact our team directly. Contact Arden Personnel (phone number removed) (Alcester)  |  (phone number removed) (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. About Arden Personnel Arden Personnel is a trusted recruitment agency covering Redditch, Bromsgrove, Studley, Henley-in-Arden, Evesham, Alcester, Bidford-on-Avon, Leamington Spa, Warwick, and Stratford-upon-Avon. We place candidates across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. We are an equal opportunities employer. Your next opportunity could be just a call or c