Senior Partner Support Advisor

Join our Team as a Senior Partner Support Advisor!

Please make an application promptly if you are a good match for this role due to high levels of interest.
Location: Brockworth, Gloucestershire
Salary: Competitive
Hours: Monday - Friday 9:00-5:30

About the role:
As a Senior Partner Support Advisor, youll be the go-to expert for our partners, providing exceptional support, resolving complex queries, and ensuring every interaction strengthens our relationships. Reporting to our Partner Support Manager, youll play a key role in keeping operations running smoothly, collaborating across teams, and helping shape best-practice processes that elevate the partner experience. If you enjoy solving problems, sharing knowledge, and delivering service that genuinely makes a difference, this role offers the perfect opportunity to shine.
Key Responsibilities:
Answer and respond to partners and end users via telephone or email, ensuring timely and professional communication.

Serve as a primary escalation point for partner support issues, ensuring timely and effective resolution.

Provide advanced technical and operational support, including troubleshooting complex queries

Collaborate with internal teams (Sales, Technical, Operations) to resolve partner challenges and improve processes.

Mentor and coach junior support advisors, sharing best practices and supporting their development.

Analyse recurring issues and recommend process improvements to enhance partner experience.

Maintain accurate documentation of partner interactions and resolutions in CRM systems.

Support onboarding and training initiatives for new partners and internal team members.

Contribute to knowledge base content and ensure resources are up-to-date and relevant.

Demonstrate a positive attitude and exhibit strong leadership qualities, inspiring confidence and collaboration within the team.

What makes you a great fit:
Proven experience in within telecom, IT, or related industries and knowledge of telecom products, connectivity solutions, and partner ecosystems

Strong understanding of quoting tools, ordering systems, and integration platforms

Ability to support and train teams while identifying operational needs.

Calm, detail-driven problem-solving even under pressure.

Proficiency with CRM and ticketing systems, with Excel skills as an advantage.

Commercial awareness and a consistent commitment to high standards.

A personable, confident, and adaptable approach that supports strong teamwork and partner relationships.

Perks for our People:
Holidays : 25 days + bank holidays and buy/sell options

Other Leave : Birthday day off, 12 paid hours for flexible use, Volunteer day

Lifestyle : 9% combined pension contribution and 4x salary life assurance

Rewards : Quarterly and annual employee awards, discounts on tech

Socials : All-expenses-paid company events

Development : In-House Training Academy

Wellbeing : 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. xwzovoh Responses are anonymous and help inform our future initiatives.