Sports & Fairground Manager

Description To lead the safe, efficient and engaging delivery of all sports, leisure and fairground activities across the resort. The Sports & Fairground Manager will ensure an outstanding guest experience, strong commercial performance, and full compliance with safety and operational standards, while developing a high-performing team.  Key Responsibilities Guest satisfaction scores and feedback (NPS)  Safety compliance and incident rates  Revenue and participation levels  Labour and cost control of the P&L  Team engagement and retention   Skills, Knowledge & Expertise Operations & Guest Experience  Oversee the day-to-day operation of all sports facilities and fairground attractions.  Ensure activities and rides open on time, are fully staffed and meet quality standards.  Deliver a safe, fun and inclusive guest experience for all ages and abilities.  Monitor guest feedback and implement improvements to enhance satisfaction.  Work collaboratively with entertainment, retail and food & beverage teams to maximise guest engagement and spend.  Health, Safety & Compliance  Maintain full compliance with ride safety regulations, leisure safety standards and company policies.  Ensure daily ride and equipment inspections are completed and documented.  Lead incident investigations and implement corrective actions.  Manage risk assessments, safe systems of work and emergency procedures.  Ensure all team members are trained and competent in safety procedures and guest safeguarding.  People Leadership  Recruit, induct, train and develop sports and fairground team members.  Create rotas that balance operational need, budget and guest demand.  Lead by example to create a positive, inclusive and high-energy culture.  Conduct regular performance reviews, coaching and disciplinary processes where required.  Drive team engagement and retention, particularly across seasonal teams.   Commercial Performance  Manage labour and operational costs in line with budget.  Identify opportunities to increase revenue through activity programming, upselling and events.  Monitor KPIs including guest satisfaction, participation levels, revenue and staffing costs.  Support promotional activity and peak trading periods.   Planning & Organisation  Plan activity schedules and fairground operation around occupancy, weather and demand.  Ensure equipment and ride maintenance is scheduled and completed.  Manage stock and equipment ordering within budget.  Support peak periods, special events and school holiday programmes.  About Butlin's Did you know Billy Butlin was the first person to introduce dodgems to the UK? That's right, 'fun' is in our DNA, and we've been delighting guests for almost 90 years. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture. As The Home of Entertainment, we pull out all the stops to provide our guests with an 'Altogether More Entertaining and Fun Break', from all-action family holidays to adult-only Big Weekenders, brought to life through our three mighty values. So, if you're looking for a role where you can Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Care For Each Other, we think you'll fit right in