Installation Engineer (Electrical & Fire)

Internally this role is titled Operations Support Engineer EPX Limited, formerly EP&T Global, is a global leader in building performance optimisation. Our EDGE platform powers energy and operational efficiency across real estate in 26 countries, helping reduce waste and improve outcomes. With bold growth ambitions, a customer-first mindset, and trusted expertise, we are driving the transition to a net zero built environment — one building at a time. The Operations Support Engineer is responsible for the up time of all monitoring devices in the field and timely reporting/diagnostics of all fault conditions for a key account. While this role will primarily focus on one key account, you will also be required to support other accounts as needed. The Operations Support Engineer is also required to provide technical support to field teams and external contractors. All the above must be conducted in a safe and efficient manner with respect to work quality, strict SLAs, serviceability, commercial viability, timely delivery, and environmental considerations. This is critical in ensuring KPI’s and data insights are in an accurate, reportable format at all times. Foresee any potential risk in relation to contractual arrangements, service delivery, OH&S obligations and inform the Operations Manager. Coordinate and liaise between departments to resolve any issues that may arise in order to meet the quality and scheduled requirements of the Operations team. Day to day administration of energy management systems. Technical support to support field teams and external contractors. product manuals, commissioning reports, and technical specifications. A bachelor’s degree in electrical engineering or fully qualified Trade Certificate e.g. City & Guilds Electrical Installation. Ideally 1-3 years' experience in a service role in a similar environment, good knowledge of ISO9001 Quality Systems. Sound understanding of MS product suite and Computer Networking. Previous experience in submetering systems, Building Management Systems (BMS) and IoT’s. You are a long-term relationship builder trusted by both your customers and the EPX team. With a strong understanding of key success and customer satisfaction metrics you are able to not only drive outcomes, but you can also clearly articulate and report on the metrics and use data to produce valuable insights. A valid driver's license. Hybrid working conditions – 3 days + on site and working from the office or home the remainder of the week. Competitive salary and benefits including Mental Health Leave, and health insurance. Career growth opportunities with senior leadership exposure Visit our website to find out more: epx | Energy Efficiency & Cost Reduction for Buildings