Service Desk Engineer

Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments. This role is based in Hampshire with hybrid working available (2 days onsite per week). What you’ll do * Provide 1st/2nd line technical support across hardware, software and specialist systems. * Manage incidents, service requests and escalations through to resolution. * Support customers with troubleshooting, system updates and operational guidance. * Work closely with engineering, logistics and technical teams to ensure effective service delivery. * Maintain technical documentation, reporting and knowledge base content. * Drive continuous improvement across support and service management processes. What you’ll bring * Experience supporting complex technical systems within secure or regulated environments. * Background in IT service delivery, incident management and customer support. * Knowledge of ITIL frameworks and service management processes. * Experience within defence, electronic warfare or military communications environments highly desirable. * Strong communication skills with the ability to build effective customer relationships. This is an exciting opportunity to join a collaborative and technically advanced environment supporting critical technologies and high-profile programmes. If you would like to discuss this role in confidence, please get in touch with Ella