Retail Store Manager

We are looking for an outstanding Store Manager to join the team in Kingston Upon Thames. The ideal candidate will have a genuine passion for quality products and a natural warmth that inspires both customers and colleagues. Our client is a unique retailer, selling imaginative gift ideas, Stationery, Wellbeing Items along with Home & Garden innovative Products. This role will suit somebody from a relatively small store background, with a huge hands-on focus towards Merchandising, Customer Service and Team Leadership. About You The most important aspect of this role is the ability to confidently create and lead a happy, engaged and motivated team. As a Store Manager, you will ideally have: • At least two years of store management experience • An excellent work ethic and positive attitude • Strong leadership and team management skills • The ability to create a welcoming environment for customers • Experience ensuring the smooth day-to-day running of a store Key Responsibilities • Maintain outstanding customer service standards • Take responsibility for achieving financial targets and KPIs without pressure selling • Follow company policies and procedures • Complete staff rota’s and administrative tasks in a timely manner • Maintain excellent product presentation and product knowledge • Ensure the store and staff areas remain clean and tidy at all times • Attend and participate in management training sessions • Carry out Health & Safety checks and ensure compliance • Follow all security procedures as a keyholder • Lead by example with professionalism and kindness Rewards & Benefits • Competitive salary from £30,000+ depending on experience • Every other weekend off • Healthcare cover after successful completion of probation • Additional paid day off if your birthday falls on a working day • 30% staff discount • 30 days annual leave, increasing annually with service up to 35 days Hours of Employment A fantastic work-life balanced rota is on offer! • Business hours: 9:00am – 6:00pm, no late nights! • Hours are subject to change in line with business needs As part of a management role, additional hours beyond regular contracted hours may occasionally be required to support the business