Helpdesk Administrator

Helpdesk Administrator Full Time - 37.5 hours per week Fully Onsite We are currently recruiting for a Helpdesk Administrator to join a client team based at Midlands Metropolitan University Hospital. This role sits within a busy facilities management environment supporting the delivery of essential services across a large healthcare estate. The successful candidate will be responsible for ensuring all maintenance and service requests are logged, managed, and progressed efficiently, providing a high level of customer service and administrative support. Key Responsibilities: Managing incoming calls, emails, and service requests Logging and tracking maintenance jobs through internal systems Allocating work orders to engineers and subcontractors Monitoring job progress to ensure SLA targets are met Providing high-quality customer service to internal and external stakeholders Supporting administrative processes including reporting and purchase orders Assisting with complaint handling and query resolution Requirements: Previous experience in administration, helpdesk, or customer service roles Strong communication and organisational skills Confident using Microsoft Office (Word, Excel, Outlook) Ability to manage multiple priorities in a fast-paced environment Professional telephone manner and strong attention to detail Experience within FM, maintenance, or healthcare environments is desirable but not essential Working Hours: Shift rota: 7:00am - 3:00pm 11:00am - 7:00pmSome weekend and bank holiday working may be required. Additional Information: Full training provided DBS check required for this role Immediate start available subject to checks