Client Success Senior Lead

Our client is a customer data science company.

London | Full-time | Hybrid

About our client

Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like a major UK retailer, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Product

Our Product team owns the vision, strategy and roadmap for our client platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.

About the Role

We're looking for a Senior Client Success Lead to join our Media Product team on a permanent basis. This is a strategic Client Success role focused on ensuring our Retail Media products continue to deliver exceptional value for retailers, brands and agency partners. Acting as the voice of the customer within the Product organisation, you'll combine deep platform expertise with strong stakeholder leadership to influence product priorities, improve user experiences and drive successful adoption at scale.

You will partner closely with Product Managers, Engineering,...