Family Contact Supervisor

Family contact Supervisor – Liverpool

All candidates should make sure to read the following job description and information carefully before applying.
Zero Hours Contract
Level 3 child-related qualifications such as NVQ Level 3 in Health and Social Care, Social Work, or an equivalent qualification
Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor.
As part of our dynamic, child-focused team , you'll play a vital role in supporting and supervising family time between children and their birth families — both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.
What You'll Be Doing
Coordinating and supervising family contact sessions in a safe, supportive environment
Observing and recording sessions with accuracy and professionalism
Liaising with social workers and escalating any safeguarding concerns promptly
Transporting and escorting children and young people to and from contact sessions
Writing clear, factual reports within set timescales
Attending planning meetings, reviews, and training sessions
Following Swan Family's safeguarding policies at all times
What We're Looking For
We're seeking empathetic, reliable individuals who are:
Passionate about supporting children and families
Excellent communicators, able to remain calm and non-judgemental
Skilled in observation and confident in report writing
Able to manage challenging situations with sensitivity and professionalism
Essential:
NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply
If you meet the essential requirements and share our passion for helping families, we'd love to hear from you!
Application Questions:
Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young People's Workforce? xwzovoh
Do you have a current DBS on the update service?
Do you drive and have access to your own car?
Work Location: In person
Job Types: Zero Hours Contract
Benefits:
Company pension
Work Location: In person