Block Manager

Property Manager – Build to Rent / Residential

Up to £34,000 basic + travel paid

Hailsham, Bexhill-on-Sea, Kent & outskirts of London

Remote-based role with regular site visits

I'm working with an established housing and property management organisation looking for an experienced Property Manager to manage a mixed-tenure portfolio of social and market rent homes.

This is a highly customer-facing role, ideal for someone with experience in Build to Rent, residential lettings or block and leasehold management who enjoys taking ownership of a portfolio, building relationships with residents and ensuring properties and communal areas are maintained to a high standard.

You'll be responsible for delivering a complete housing management service, balancing resident satisfaction, property compliance and operational performance.

The Role

* Manage a mixed portfolio of social and market rent properties, delivering a high-quality housing management service.

* Act as the main point of contact for residents, handling enquiries, correspondence, defects and day-to-day issues.

* Oversee the full tenancy lifecycle, including move-ins, move-outs, viewings, deposit negotiations and void management.

* Manage building and estate services, including repairs, cleaning, gardening, planned maintenance and contractor performance.

* Carry out regular site and estate inspections, ensuring properties and communal areas meet the required standards.

* Monitor defects and coordinate end-of-defect inspections, ensuring outstanding issues are resolved promptly.

* Ensure compliance with health and safety requirements and statutory landlord obligations.

* Manage service charge budgets and annual reconciliations.

* Prepare monthly client reports and monitor performance against agreed KPIs.

* Support the mobilisation and onboarding of new properties, coordinating repairs and maintenance through relevant systems.

* Build positive relationships with residents, clients, contractors and other stakeholders.

* Support resident engagement initiatives and community activities.

About You

* Experience managing properties within Build to Rent, residential lettings or block/leasehold management.

* Strong understanding of day-to-day property operations, tenancy management and resident services.

* Excellent communication and relationship-building skills.

* A proactive, approachable and customer-focused attitude.

* Strong organisational skills and the ability to manage competing priorities.

* Confidence coordinating contractors, repairs, inspections and compliance matters.

* Commercial awareness, including an understanding of service charges and client reporting.

* Flexibility to travel between sites and work varied on-site hours when required.

* A full UK driving licence and access to your own vehicle are essential.

An ARLA Level 3 and/or MIRPM qualification would be advantageous, although a willingness to work towards a relevant qualification will also be considered