Fulfilment Contracts Manager

Contract Manager & Contract Supervisor ( Fulfilment ) Bristol (BS35) £35,000 - £(phone number removed) per annum Full-Time | Permanent Customer-Focused Logistics Opportunity - It's all about the Customer ! We are an established, internationally recognised logistics and supply chain specialist seeking a Fulfilment Contracts Manager & Supervisor to join our Bristol operation. ( Two roles available ) This is a fast-paced, customer-facing role where delivering exceptional customer service and maintaining strong client relationships is key. The successful Fulfillment Contract Manager & Supervisorwill play a vital role in ensuring smooth order fulfilment, stock accuracy, and KPI performance for their valuable customers. The Role As a Fulfilment Contract Manager / Supervisor you will: Coordinate the end-to-end order fulfilment process in line with customer KPIs Act as a key customer-facing contact for client queries and service updates Work closely with warehouse teams to manage order flow Maintain stock integrity and process transactions within the WMS Investigate delivery issues and implement effective solutions Manage inbound/outbound bookings and shipping documentation Problem solve and consult on improvements Complete Quarterly and annual reviews with your customer. About You We are looking for a Fulfilment Contracts Manager with: Proven customer-facing / customer service experience at senior level Administration experience within an office environment Experience using a Warehouse Management System (WMS) Proven track record leading major accounts Strong organisational and problem-solving skills Excellent communication skills The right to work in the UK (no sponsorship available) Benefits 25 days holiday (rising to 27 with service) + Bank Holidays Profit-related pay Pension scheme Life cover & private healthcare Retail discount scheme Employee Assistance Programme On-site parking Training and development opportunitiesIf you are a motivated, customer-driven professional looking to grow as a Fulfilment Contracts Manager within a stable and respected organisation, we would love to hear from you. WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy