HR Operations Manager

Reference: Job ID: Posted: Closing date: Location: Liverpool (Knowlsey)Salary: 48,000 - 49,900 (per annum)Job type: PermanentWorking pattern: Full time / Flexible workingIndustry: Charities & Not For Profit / HR DirectorCompany: HaysConsultant: Morgan PowellHays office: Manchester — 5th Floor, City Tower, Piccadilly PlazaPhone: Email: New OrganisationA growing, community-focused organisation currently seeking a People Operations Manager to lead a small, passionate HR team through an exciting period of transformation.An excellent fit for an experienced HR Manager, with strong knowledge of current employment law and a broad range of experience with complex ER casework management, who thrives in a dynamic environment and enjoys relationship building, coaching and developing others. Your New RoleReporting to the Head of People and managing a team of 4 (3 People Advisors and 1 Administrator), you will support a wide range of people initiatives and operational HR activities including:Day-to-day leadership of the People team, ensuring high-quality HR service delivery across the employee life cycle.Oversight of ER cases – coaching advisors on lower-level issues and leading on complex matters.Oversight of recruitment and onboarding, acting as the escalation point for the team. Partnering with directorates to support strategic people initiatives.Supporting cultural change and modernisation of systems and processes.TUPE and change management.Supporting wellbeing and engagement during a period of change.Driving forward key projects including: EDI strategyLine Manager Capability ProgrammeBehavioural Framework launchEmployee Engagement toolsTerms & Conditions reviewWhat You’ll Need to Succeed Proven HR management experience and complex ER casework expertise.Comfortable navigating change and ambiguity.Strong coaching and influencing skills.Relationship builder with a proactive, people-first approach.Able to balance strategic thinking with hands-on delivery.Experience in regulated environments is welcomed.BenefitsGenerous pension scheme (matched up to 8%, + extra 2% employer contribution)28 days annual leave + bank holidays + 3 closed days over ChristmasHalf-day Christmas Eve75/month childcare allowance20/month gym contributionFlexible working arrangements (90% remote)Opportunity to lead meaningful change in a growing organisationSupportive and inclusive team cultureIf you're interested in this role, please click 'apply now' to forward an up-to-date copy of your CV or call us directly. If this job isn't quite right for you, but you are interested in looking at an alternative position, please contact us for a confidential discussion regarding other options.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # - Morgan Powell