Registered Manager - Residential Home

Job summaryOptalis is the Adult Social Care delivery partner on behalf of Wokingham Borough Council and the Royal Borough of Windsor & Maidenhead Council. Optalis is owned and funded by the two councils - it is not a private provider or an employment agency.Main duties of the jobRegistered Manager Residential Care HomeLocation: Suffolk Lodge, WokinghamSalary: 49,351.26 per annumThis is an exciting opportunity for an experienced and passionate care professional to lead Suffolk Lodge, a well-established residential care home located in the heart of Wokingham.About Suffolk LodgeSuffolk Lodge provides residential and dementia care for up to 37 older people, together with 8 Assess to Discharge (step-down) beds supporting hospital discharge pathways.Our focus is on delivering outstanding, relationship-centred care that promotes dignity, independence, choice and wellbeing.About the RoleAs Registered Manager, you will have overall responsibility for the leadership, quality, compliance, financial performance and day-to-day operation of the home. Reporting to the Director of Nursing, you will lead a dedicated team to deliver exceptional care, ensuring residents receive safe, compassionate and person-centred support while maintaining full compliance with regulatory requirements.About usYou will be accountable for:Maintaining and improving CQC standards, with an aspiration to achieve and sustain a rating of Good or aboveLeading, developing and inspiring a high-performing workforceDriving high-quality resident outcomes and positive customer experiencesManaging occupancy, referrals and stakeholder relationshipsDelivering strong governance, safeguarding and quality assurance systemsManaging budgets and resources effectivelyCreating a positive culture where residents and staff can thriveAbout YouWe are looking for a confident and experienced leader who is passionate about delivering exceptional care for older people.You will have:A Level 5 Diploma in Leadership and Management for Adult Care (or equivalent)Significant management experience within a CQC-regulated adult social care serviceA strong understanding of CQC regulations, safeguarding and quality governanceExperience of leading and developing teamsExcellent communication and relationship-building skillsA commitment to delivering person-centred care and continuous improvementDetailsDate posted26 October 2026Pay schemeOtherSalary

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49,351.26 a year

ContractPermanentWorking pattern

Full-time

Reference numberF Job locationsTrinity CourtMolly Millars LaneWokinghamBerkshireRG41 2PYUnited KingdomoptalisSuffolk Lodge18 Rectory RoadWOKINGHAMBerkshireRG40 1DHUnited KingdomJob descriptionJob responsibilitiesPurpose of the
Service/TeamLeading the Care Home team to
deliver high-quality relationship-centred care and services, for all
residents, ensuring compliance with internal and external standards, and aligned to Optalis
policies and procedures, vision, and values whilst achieving quality and business targets.To contribute
to the achievement of the Mission; to be resilient, efficient and growing
social care company capable of delivering high quality innovative services to
more customers delivered by passionate and skilled staff.To support people with a wide range of needs including memory
difficulties, dementia, and fluctuating health needs, helping all to maximise
their levels of independence with dignity and choice. Primary Purpose of
RoleThe Registered Manager of the
service reports directly to the Head of Nursing and Residential Services
Wokingham to ensure that the service reaches and maintains at least a GOOD
CQC rating. The Registered Manager will
support the team to deliver good quality care at all times, detailing many of
the responsibilities below.Pro-actively seek referrals into the
service by engaging with referring agencies, actively
identifying and building service opportunities to expand what is delivered; acting as key contact with all stakeholders
referrers, customers, family members, Optalis staff, commissioners.Main Duties and
Responsibilities Oversee the recruitment and training of the team. Oversee the processes of supervision, appraisal and performance
management of the team. Maintaining accurate records. To maintain up to date training records using My learning Space
supporting staff team to reach their potential through a robust process of
learning & development. To ensure training targets are achieved and team
are competent in their roles. Ensure the prompt recording of incidents/accidents/concerns/complaints
& compliments. Work in partnership with the Head of Service to ensure the
completion of any investigations, disciplinaries, negative feedback, route
cause analysis in line with Optalis policies & procedures. Develop, present, and take ownership for the annual business &
contingency plans for the home. To manage the financial
budget to ensure revenue and income targets are met. Ensure the appropriate delegation of duties to the most appropriate
competent person. Working in partnership with the homes activity team to ensure that
a suitable programme of activities and meaningful occupation is in place
based on best practice. Oversee the coaching and the empowerment of the team to deliver a
positive customer experience. Ensuring all aspects of hospitality services are compliant with
legislation and Optalis policies and procedures. To maintain your Registration as Registered Manger. To ensure the service meets CQC regulations Health & Social Care
Act 20089. To ensure all notifications are completed within the time scales and
accurate records maintained. To lead on the further development of the Access Electronic record
system for Suffolk lodge ensuring you have a working knowledge of system. To develop expertise in the I Auditor system and maintain accurate
record of Audits using the Audit framework. To develop expertise in ITrent and ensure the payroll process is
administered accurately each month. To develop expertise in the Agresso finance system to ensure all
invoices are promptly paid.
Participate in the centralised
Registers manager on call rota.High
quality relationship centred care To lead on prompt assessments to ensure admissions to the service
occur without delay. To maintain a visible presence within the service working flexibly
to ensure you oversee all aspects of service delivery over 24hr period seven
days a week. Communicating effectively with residents, relatives, team and
external stakeholders to enable the delivery of
relationship centred care. To ensure there are regular team and resident meetings. Take responsibility to ensure that the provision of care is always
in line with best practice Oversight of care delivery within the home, ensuring a process of
continuous assessment, planning, implementation and evaluation of resident's
care. To demonstrate excellent communication
and negotiation skills including the management of challenging conversations To demonstrate strong leadership using Influencing, listening
and negotiating skills To lead and build an open and honest culture To be approachable with the ability to effectively build rapport
with a diverse range of people Ability to problem solve Ability to effectively adapt to change Ability to promote a professional image for the company at all
times Ability to travel to other Optalis services where needed for
training / support Able to adapt to the Optalis cultureDesirable Criteria To obtain & maintain Registered
Manager Registration CQC registered manager experience Dementia care qualification Experience of working with people living
with dementia Health
& Safety Take responsibility for the compliance of all Health & Safety
legislation ensuring the completion of Risk Assessments and safe working
practices which would include the recording and reporting of any accidents,
incidents, and near misses. Ensuring the equipment and environment is safe within the home.Compliance Develop working partnerships with external organisations and key
stakeholders. Ensure regulatory compliance with a focus on achieving the highest
possible outcomes.
Oversight of all regulatory
and statutory requirements are met and company policies and procedures are
adhered to. This is inclusive of the reporting of all statutory events. Ensuring any requirements from internal and external audits are
actioned within the timescales required, this is to be evidenced through the
completion and progression of the homes Action Plan and Risk Register.
Job description
Job responsibilitiesPurpose of the
Service/TeamLeading the Care Home team to
deliver high-quality relationship-centred care and services, for all
residents, ensuring compliance with internal and external standards, and aligned to Optalis
policies and procedures, vision, and values whilst achieving quality and business targets.To contribute
to the achievement of the Mission; to be resilient, efficient and growing
social care company capable of delivering high quality innovative services to
more customers delivered by passionate and skilled staff.To support people with a wide range of needs including memory
difficulties, dementia, and fluctuating health needs, helping all to maximise
their levels of independence with dignity and choice. Primary Purpose of
RoleThe Registered Manager of the
service reports directly to the Head of Nursing and Residential Services
Wokingham to ensure that the service reaches and maintains at least a GOOD
CQC rating. The Registered Manager will
support the team to deliver good quality care at all times, detailing many of
the responsibilities below.Pro-actively seek referrals into the
service by engaging with referring agencies, actively
identifying and building service opportunities to expand what is delivered; acting as key contact with all stakeholders
referrers, customers, family members, Optalis staff, commissioners.Main Duties and
Responsibilities Oversee the recruitment and training of the team. Oversee the processes of supervision, appraisal and performance
management of the team. Maintaining accurate records. To maintain up to date training records using My learning Space
supporting staff team to reach their potential through a robust process of
learning & development. To ensure training targets are achieved and team
are competent in their roles. Ensure the prompt recording of incidents/accidents/concerns/complaints
& compliments. Work in partnership with the Head of Service to ensure the
completion of any investigations, disciplinaries, negative feedback, route
cause analysis in line with Optalis policies & procedures. Develop, present, and take ownership for the annual business &
contingency plans for the home. To manage the financial
budget to ensure revenue and income targets are met. Ensure the appropriate delegation of duties to the most appropriate
competent person. Working in partnership with the homes activity team to ensure that
a suitable programme of activities and meaningful occupation is in place
based on best practice. Oversee the coaching and the empowerment of the team to deliver a
positive customer experience. Ensuring all aspects of hospitality services are compliant with
legislation and Optalis policies and procedures. To maintain your Registration as Registered Manger. To ensure the service meets CQC regulations Health & Social Care
Act 20089. To ensure all notifications are completed within the time scales and
accurate records maintained. To lead on the further development of the Access Electronic record
system for Suffolk lodge ensuring you have a working knowledge of system. To develop expertise in the I Auditor system and maintain accurate
record of Audits using the Audit framework. To develop expertise in ITrent and ensure the payroll process is
administered accurately each month. To develop expertise in the Agresso finance system to ensure all
invoices are promptly paid.
Participate in the centralised
Registers manager on call rota.High
quality relationship centred care To lead on prompt assessments to ensure admissions to the service
occur without delay. To maintain a visible presence within the service working flexibly
to ensure you oversee all aspects of service delivery over 24hr period seven
days a week. Communicating effectively with residents, relatives, team and
external stakeholders to enable the delivery of
relationship centred care. To ensure there are regular team and resident meetings. Take responsibility to ensure that the provision of care is always
in line with best practice Oversight of care delivery within the home, ensuring a process of
continuous assessment, planning, implementation and evaluation of resident's
care. To demonstrate excellent communication
and negotiation skills including the management of challenging conversations To demonstrate strong leadership using Influencing, listening
and negotiating skills To lead and build an open and honest culture To be approachable with the ability to effectively build rapport
with a diverse range of people Ability to problem solve Ability to effectively adapt to change Ability to promote a professional image for the company at all
times Ability to travel to other Optalis services where needed for
training / support Able to adapt to the Optalis cultureDesirable Criteria To obtain & maintain Registered
Manager Registration CQC registered manager experience Dementia care qualification Experience of working with people living
with dementia Health
& Safety Take responsibility for the compliance of all Health & Safety
legislation ensuring the completion of Risk Assessments and safe working
practices which would include the recording and reporting of any accidents,
incidents, and near misses. Ensuring the equipment and environment is safe within the home.Compliance Develop working partnerships with external organisations and key
stakeholders. Ensure regulatory compliance with a focus on achieving the highest
possible outcomes.
Oversight of all regulatory
and statutory requirements are met and company policies and procedures are
adhered to. This is inclusive of the reporting of all statutory events. Ensuring any requirements from internal and external audits are
actioned within the timescales required, this is to be evidenced through the
completion and progression of the homes Action Plan and Risk Register.Person Specification

Qualifications

EssentialOptalis is committed to safeguarding and promoting the welfare of our staff and customers. All successful applicants will be required to undertake a DBS check and will need to provide proof of their right to work in the UK.QCF Level 5 / ILM 5 in Management or equivalent)Minimum of five years management experience of a residential cqc care serviceCompetence in working with electronic systems which include Microsoft Office applicationsStrong leadership and management skillsAbility to develop meaningful relationships This role is exempt from the Rehabilitation of Offenders Act 1974. The DBS clearance level required is Enhanced with Barred list.DesirableOptalis is committed to safeguarding and promoting the welfare of our staff and customers. All successful applicants will be required to undertake a DBS check and will need to provide proof of their right to work in the UK.QCF Level 5 / ILM 5 in Management or equivalent)Minimum of five years management experience of a residential cqc care serviceCompetence in working with electronic systems which include Microsoft Office applicationsStrong leadership and management skillsAbility to develop meaningful relationships This role is exempt from the Rehabilitation of Offenders Act 1974. The DBS clearance level required is Enhanced with Barred list.
Person Specification

Qualifications

EssentialOptalis is committed to safeguarding and promoting the welfare of our staff and customers. All successful applicants will be required to undertake a DBS check and will need to provide proof of their right to work in the UK.QCF Level 5 / ILM 5 in Management or equivalent)Minimum of five years management experience of a residential cqc care serviceCompetence in working with electronic systems which include Microsoft Office applicationsStrong leadership and management skillsAbility to develop meaningful relationships This role is exempt from the Rehabilitation of Offenders Act 1974. The DBS clearance level required is Enhanced with Barred list.DesirableOptalis is committed to safeguarding and promoting the welfare of our staff and customers. All successful applicants will be required to undertake a DBS check and will need to provide proof of their right to work in the UK.QCF Level 5 / ILM 5 in Management or equivalent)Minimum of five years management experience of a residential cqc care serviceCompetence in working with electronic systems which include Microsoft Office applicationsStrong leadership and management skillsAbility to develop meaningful relationships This role is exempt from the Rehabilitation of Offenders Act 1974. The DBS clearance level required is Enhanced with Barred list.UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. xwzovoh For further information please see
NHS Careers website (opens in a new window).Employer detailsEmployer nameOptalis LimitedAddressTrinity CourtMolly Millars LaneWokinghamBerkshireRG41 2PYUnited KingdomEmployer's websiteEmployer detailsEmployer nameOptalis LimitedAddressTrinity CourtMolly Millars LaneWokinghamBerkshireRG41 2PYUnited KingdomEmployer's website