British Sign Language (BSL) Interpreter - Work from home

Job Description Role : British Sign Language (BSL) Interpreters required! Start date : July 2026 Location : Work from home Salary : £43.96 per hour (40 hours @£91,436 ) Bonus: Bonus up to 10% p/a Shifts : various shifts available within operating hours - please hit apply, upload your CV and we will be in touch with more information! Operational hours : 8am - 10pm Monday to Sunday we are keen to hear from Interpreters who can work the evening shift till 10pm and weekend shift! Evening and weekend availability is highly valued, helping customers maintain access to vital interpreting services outside of traditional office hours Qualifications required: Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Role Overview We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay. Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions. Essential Duties and Responsibilities include the following: Provide effective Video Remote Interpreting Support and model the company's mission and values Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping Demonstrate the ability to adapt quickly to new and changing technologies Multitask between interpreting effectively and utilizing calls Participate in company sponsored training for Professional Development Exhibit the ability to meet performance expectations with minimal supervision Possess the ability to work effectively in a fast paced, dynamic environment Demonstrate strong interpersonal skills in all settings Minimum Qualification Requirements: Level 6 NVQ Certificate in British Sign Language Level 6 NVQ Diploma in Sign Language Interpreting Technical knowledge for interpreting IT/Customer Support calls Able to provide accurate interpreta tion Good understanding of Deaf culture Three to five years’ experience in interpreting ( working experience in a professional BSL interpretation support role ) ESSENTIAL COMPETENCIES Empathy and Understanding : Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions

Clarity and Professionalism : Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.

Consistency and Reliability : Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.

Listening Skills : Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.

Organisational skills: You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities Follow-Up and Resolution : For sensitive or brand-related cases, timely follow-up shows commitment and reinforces trust, especially if additional steps are needed to resolve an issue fully. What you get from us: Perks at Work – Savings Discounts / Free Online Classes Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice Critical Illness – up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase ...